Customer Service Specialist II
Ensemble Health Partners
full-time
Posted on:
Location Type: Hybrid
Location: Cincinnati • Ohio • 🇺🇸 United States
Visit company websiteSalary
💰 $19 - $21 per hour
Job Level
Junior
About the role
- Handling incoming calls from patients and addressing their customer service needs
- Resolving phone inquiries, as well as managing all written and documented communications
- Investigating and resolving patient-related account issues
- Facilitating communication with other departments as needed
- Responding to urgent and escalated issues received from various stakeholders
- Knowledge of all aspects of the revenue cycle to troubleshoot and resolve issues
- Assisting with the training and onboarding of new customer service staff
Requirements
- 1-3 years of experience in the healthcare industry
- Call Center experience strongly preferred
- Minimum Education: High School Diploma or GED
- Certified Revenue Cycle Representative (CRCR) within 9 months of hire (Employer sponsored)
- Experience in physician and hospital operations
- Customer Service and Call Center experience preferred
- Critical Thinking
- Problem Resolution
- Ability to work in a remote work environment
Benefits
- Bonus Incentives
- Paid Certifications
- Tuition Reimbursement
- Comprehensive Benefits
- Career Advancement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
revenue cycle knowledgeproblem resolutioncustomer service
Soft skills
critical thinkingcommunicationtrainingonboarding
Certifications
Certified Revenue Cycle Representative (CRCR)