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About the role
Key responsibilities & impact- Lead and continuously improve core People Operations processes, ensuring they are efficient, compliant, well-controlled and enhance the employee experience.
- Own people data quality, HR systems, reporting and insight, translating trends and risks into clear recommendations and practical action.
- Act as a senior subject matter expert for people systems, process governance, operational policy, compliance, payroll, benefits and employee relations queries.
- Partner with People colleagues, Finance, managers and leaders to deliver consistent, fair and effective people processes.
- Support and, where appropriate, lead employee relations activity, including investigations, performance, grievance, capability, absence and disciplinary processes.
- Manage payroll and benefits operations in partnership with Finance, providers and internal stakeholders.
- Support company-wide people cycles, including performance, development, engagement, compliance and policy review activity.
- Maintain people policies, templates, process maps and guidance materials, ensuring alignment with legislation and internal governance standards.
- Lead or contribute to People projects that improve employee experience, manager enablement, data integrity and operational effectiveness.
- Coach and support People Operations colleagues, helping to raise standards and build capability across the function.
Requirements
What you’ll need- Significant experience in People Operations, or People Analytics
- Strong working knowledge of UK employment legislation
- Experience managing complex employee relations cases and advising managers through formal processes
- Strong HRIS, reporting, data quality, workflow improvement and process documentation capability
- Able to interpret people data, identify trends and turn operational complexity into clear plans and practical solutions
- Experience managing payroll inputs, benefits administration, provider relationships and audit controls
- Excellent organisational, communication and problem-solving skills, with the ability to influence and build trusted relationships at all levels
Benefits
Comp & perks- 25 days’ holiday + bank holidays
- Option to buy or sell 5 extra annual leave days per year
- Vitality Health Insurance, including private healthcare, virtual GP access, mental‑health support and wellbeing perks (50% off gym memberships -Virgin Active, Nuffield, PureGym)
- Pension with 5% matched contribution
- Regular team‑wide and company‑wide events
- 2 volunteering days per year to give back
- Remote‑first working environment with offices in London and Nottingham
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
People OperationsPeople AnalyticsEmployee RelationsHRISData QualityWorkflow ImprovementProcess DocumentationPayroll ManagementBenefits AdministrationCompliance
Soft Skills
Organisational SkillsCommunication SkillsProblem-Solving SkillsInfluencing SkillsRelationship Building