Change Management Specialist

ENSEK

Change Management Specialist driving successful adoption of ENSEK's Ignition platform within customer organizations. Ensuring maximum value through effective transformation delivery and operational optimization.

Posted 6/25/2026full-time🇬🇧 United KingdomMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Design and deliver change strategies for Ignition implementations and transformations, ensuring approaches are proportionate to customer context, scale, and complexity.
Work embedded within customer operational teams during critical phases (go-live, major releases, process changes) to drive adoption and embed new ways of working.
Apply recognised change management frameworks to Ignition transformation activities, balancing rigour with pragmatic delivery.
Lead change activities across multiple concurrent customer engagements, managing priorities and ensuring timelines are met.
Drive high adoption rates of Ignition platform capabilities through targeted stakeholder engagement, training programmes, and adoption campaigns.
Use operational data, KPIs, and performance metrics to identify adoption barriers, measure change effectiveness, and guide intervention priorities.
Act as a trusted change advisor to customer operational teams, training leads, and continuous improvement functions.
Monitor and report on change performance, adoption metrics, and customer readiness, using data to refine approaches and inform stakeholder decisions.

Requirements

What you’ll need

Proven experience with ENSEK's Ignition platform, including deep functional knowledge and understanding of product roadmap and capabilities.
Demonstrated experience leading or supporting change initiatives within customer-facing, technology-led transformation environments.
Understanding of customer operational and service delivery environments, particularly within energy retail or similar sectors.
Practical application of change management frameworks in complex, multi-stakeholder contexts.
Comfortable working with operational data, KPIs, and performance metrics to inform change strategies.
Strong stakeholder management and influencing skills across operational, managerial, and executive levels.
Effective communicator with strong facilitation, coaching, and training delivery skills.
Balances best practice with pragmatic, context-specific delivery in customer environments.

Benefits

Comp & perks

25 days’ holiday + bank holidays
Option to buy or sell 5 extra annual leave days per year
Vitality Health Insurance, including private healthcare, virtual GP access, mental‑health support and wellbeing perks (50% off gym memberships -Virgin Active, Nuffield, PureGym)
Pension with 5% matched contribution
Regular team‑wide and company‑wide events
2 volunteering days per year to give back
Remote‑first working environment with offices in London and Nottingham

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Hard Skills & Tools

change management frameworksoperational data analysisKPI measurementperformance metrics analysisstakeholder engagementtraining programme developmentadoption campaign executionIgnition platform expertisecustomer-facing transformationmulti-stakeholder management

Soft Skills

strong communicationfacilitation skillscoaching skillsinfluencing skillsorganizational skillsleadership skillsadaptabilityproblem-solvingcollaborationcustomer relationship management