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Customer Excellence Specialist
ENSEKCustomer Excellence Specialist responsible for driving operational performance improvements at ENSEK. Collaborating with customers and stakeholders in the energy retail sector to enhance efficiency and satisfaction.
About the role
Key responsibilities & impact- Own the identification, prioritisation and delivery of improvement initiatives when deployed to customers and ENSEK business unit activity.
- Define and adapt Customer Excellence frameworks, tools and methodologies to suit complex customer environments and to support identified improvement opportunities.
- Support reductions in hand‑offs, rework, and failure demand through first‑time‑right approaches.
- Help embed agreed improvements into business‑as‑usual operations to ensure sustainability.
- Build strong working relationships with customer and ENSEK stakeholders through collaborative delivery.
Requirements
What you’ll need- Experience supporting or delivering customer or operational performance improvements
- Understanding of customer operations / service delivery environments
- Familiarity with continuous improvement or performance frameworks
- Comfortable working with operational data and KPIs
Benefits
Comp & perks- 25 days’ holiday + bank holidays
- Option to buy or sell 5 extra annual leave days per year
- Vitality Health Insurance, including private healthcare, virtual GP access, mental‑health support and wellbeing perks (50% off gym memberships -Virgin Active, Nuffield, PureGym)
- Pension with 5% matched contribution
- Regular team‑wide and company‑wide events
- 2 volunteering days per year to give back
- Remote‑first working environment with offices in London and Nottingham
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer operationsservice deliveryperformance improvementscontinuous improvement frameworksoperational data analysisKPI management
Soft Skills
collaborationrelationship buildingprioritizationadaptabilitysustainability focus