EnrollHere, Inc.

Data Scientist

• You’ll also help design and manage AI-powered agents that support analytical and forecasting workflows, with a strong emphasis on control, evaluation, and real operational value. This is a hands-on, senior role with clear ownership and accountability.
• Responsibilities
• - Build predictive, forecasting, and risk models to support policy decisions, agency strategy, and cash-flow planning.
• - Own the full production lifecycle of models, including deployment, monitoring, drift detection, and retraining.
• - Translate model outputs into decision-ready insights for policy, finance, and operations teams.
• - Partner closely with data engineering and product to ensure models are supported by scalable, reliable data pipelines.
• - Design and manage AI/LLM-based agents to automate or augment analytical workflows.
• - Define evaluation metrics, guardrails, and failure modes for agent-driven systems.
• - Improve model reliability, interpretability, and business impact as the platform scales.

Senior Applied Data Scientist

Support Engineer

• - Serve as the primary escalation point for complex Tier 2–3 issues involving platform workflows, integrations, dialer tools, and account configurations.
• - Respond to high-impact agent, partner, and internal inquiries via Intercom (chat & email) with speed, clarity, and empathy.
• - Ensure SLA adherence and consistent response quality across active conversations.
• - Identify patterns in support issues and proactively recommend solutions.
• **Support Leadership & Enablement**
• - Act as a day-to-day lead for the support function, helping unblock teammates and setting quality standards.
• - Review tickets for accuracy, tone, and technical correctness.
• - Assist with onboarding and ramping new support hires.
• - Contribute to and refine support macros, workflows, and automations in Intercom.
• **Technical Troubleshooting**
• - Diagnose browser-based issues using developer tools, console logs, cookies, network requests, and basic HTML/CSS inspection.
• - Clearly document bugs, edge cases, and reproduction steps for Engineering.
• - Partner with Product and QA to validate fixes and communicate resolutions back to users.
• **Documentation & Process Improvement**
• - Own and improve internal and external documentation using Notion and Intercom Articles.
• - Identify gaps in onboarding, help content, and self-service resources.
• - Help scale support operations by improving workflows, tagging, reporting, and escalation paths.
• What Success Looks Like
• - Own and scale technical support operations, including escalations, workflow optimization, and Intercom efficiency.
• - Improve documentation, onboarding flows, and self-service resources to reduce repeat issues.
• - Act as a strong technical liaison between Support, QA, and Engineering to improve issue resolution and product feedback loops.

Lead Technical Support Specialist

Account Executive

• Own client relationships: Serve as the primary commercial point of contact for assigned accounts, ensuring client satisfaction, retention, and growth.
• Drive expansion: Identify upsell and cross-sell opportunities across our product suite; manage renewals and negotiate contracts with support from leadership.
• Collaborate cross-functionally: Partner with Customer Success Managers, Product, and Solutions teams to align platform capabilities with evolving client needs.
• Strategic account planning: Develop account plans to forecast growth, mitigate churn risk, and build multi-level stakeholder relationships (business, IT, operations).
• Performance insights: Monitor platform adoption, usage analytics, and ROI metrics to proactively guide clients toward greater impact and renewal readiness.
• Voice of the customer: Capture client feedback and advocate internally to shape roadmap priorities and improve user experience.
• Industry engagement: Stay informed on regulatory trends (CMS, ACA, Medicare Advantage, life licensing, compliance) to serve as a trusted advisor to clients.

Account Executive, Customer Success

Data Engineer

• Design and build production-grade data products:
• Explicit schemas and semantic definitions
• Versioning and backward-compatibility strategies
• Defined freshness and quality expectations
• Implement quality enforcement as part of the platform:
• Validation at ingestion and transformation layers
• Clear ownership and visibility when data breaks
• Blocking vs non-blocking failures based on consumer impact
• Architect the platform for rapid growth:
• Compute isolation and concurrency planning
• Partitioning and layout strategies
• Cost and performance optimization
• Build and maintain core platform components:
• Reusable ingestion and transformation patterns
• CI/CD and testing standards for data workloads
• Act as the architectural decision-maker while remaining an active contributor

Senior Data Architect

• - Own full-cycle sales for carrier accounts, from prospecting to close
• - Develop executive-level relationships across product, compliance, operations, and growth teams
• - Navigate long, complex sales cycles with multiple stakeholders and decision makers
• - Position platform value across carrier priorities: growth, compliance, efficiency, and reporting
• - Collaborate with Solutions Engineering, Product, and Customer Success to win and expand accounts
• - Build accurate forecasts and maintain disciplined pipeline management
• - Represent the company at industry conferences and carrier-focused events

Senior Sales Representative, Insurance Carriers

• Lead full-cycle enterprise sales motions with large agency organizations
• Sell into agency leadership (owners, CROs, COOs, heads of compliance and sales)
• Articulate clear ROI around productivity, compliance, lead monetization, and growth
• Manage complex buying groups across sales, compliance, IT, and finance
• Partner with Customer Success to ensure smooth onboarding and long-term account growth
• Maintain accurate forecasting and pipeline discipline
• Contribute feedback to Product and GTM teams based on agency market needs

Senior Sales Representative – Enterprise Insurance Agencies

Sales Operations Manager

• Design and execute a comprehensive sales enablement strategy aligned to GTM objectives
• Own onboarding, ongoing training, and certification for Sales, SDRs, and Customer Success
• Develop and maintain sales content: pitch decks, demos, battlecards, playbooks, ROI tools, and case studies
• Partner with Product and Product Marketing to translate features into compelling value narratives
• Enable complex deal selling (security, compliance, integrations, procurement cycles)
• Drive adoption and optimization of CRM, sales tech stack, and enablement tools
• Analyze performance data to identify skill gaps and improve win rates and ramp time
• Support new product launches and vertical-specific motions (e.g., Medicare, ACA, commercial lines)