Support Specialist
Rightsline
SQL
Customer Service Representative
Enova International
full-time
Posted on:
Location Type: Remote
Location: Remote • Arizona, Idaho, Illinois, Iowa, Minnesota, Montana, Nevada, New Mexico, Utah, Wisconsin, Wyoming • 🇺🇸 United States
Visit company websiteSalary
💰 $17 per hour
Job Level
Junior
About the role
- Answer inbound calls from customers to answer and service any questions they may have
- Handle all customer inquiries, requests, and thoroughly educate them on our products and services
- Provide quality support in the areas of processing payments, creating payment plans, and other account related tasks to ensure a positive customer experience
- Communicate clearly and professionally with all customers, co-worker, supervisors and management
- Maintain accurate, up-to-date information for customer accounts
Requirements
- At least one year of call center experience
- Excellent communication skills for effective customer interaction, including phone conversations and detailed note-taking in computer systems
- Independent problem-solving capabilities
- Strong multitasking abilities to handle multiple priorities and adapt to changing situations
- Skill in deescalating complex customer interactions, along with a drive to exceed goals in a fast-paced, metric-driven environment, whether working in a virtual or office setting
Benefits
- Health, dental, and vision insurance including mental health benefits
- 401(k) matching plus a roth option (U.S. Based employees only)
- PTO & paid holidays off
- Sabbatical program (for eligible roles)
- Summer hours (for eligible roles)
- Paid parental leave
- DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova)
- Employee recognition and rewards program
- Charitable matching and a paid volunteer day…Plus so much more!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
call center experiencepayment processingpayment plan creationnote-taking
Soft skills
communication skillsproblem-solvingmultitaskingdeescalationgoal-oriented
