Customer Service Supervisor

Enova International

Customer Service Supervisor overseeing call center representative functions and improving productivity at Enova. Requires financial industry experience and team management skills in a hybrid work environment.

Posted 4/1/2026full-timeChicago • Illinois • 🇺🇸 United StatesMid-LevelSenior💰 $51,000 - $71,600 per yearWebsite

About the role

Key responsibilities & impact

Manage metrics, performance criteria, policies and procedures to continuously improve representative's productivity
Review quality assurance reports, customer survey responses and error reports and provide coaching to representatives to ensure they are creating the expected customer experience
Conduct one-on-one meetings, weekly meetings, coaching sessions, and performance reviews in a timely manner
Identify trends and recommend appropriate solutions to improve performance and drive engagement
Assist with new hire interviews, hiring decisions and manage the onboarding process for all new hires within your function

Requirements

What you’ll need

3 years of leadership experience in related capacity
Experience within the financial industry and/or loan operations
Excellent written and verbal communication skills
Ability to coach, train, and motivate employees and evaluate their performance
Capable of remaining calm under pressure and navigating tense situations, especially during busy hours

Benefits

Comp & perks

Our hybrid roles require in-office work Tuesday through Thursday, with remote flexibility on Mondays and Fridays. This schedule fosters collaboration, team connection, and strategic planning, enhancing communication and effectiveness to drive results.
Health, dental, and vision insurance including mental health benefits
401(k) matching plus a roth option (U.S. Based employees only)
PTO & paid holidays off
Sabbatical program (for eligible roles)
Summer hours (for eligible roles)
Paid parental leave
DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova)
Employee recognition and rewards program
Charitable matching and a paid volunteer day…Plus so much more!

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

leadershipcoachingtrainingmotivationperformance evaluationcommunicationcalm under pressureconflict resolutionengagementtrend analysis