Enova International

Collections & Recovery Representative

Enova International

full-time

Posted on:

Location Type: Hybrid

Location: Chicago • Illinois • United States

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Salary

💰 $25 per hour

About the role

  • Communicate with customers regarding severely overdue loan payments, explaining the impact of delinquency while working to resolve balances through full payment or structured payment plans.
  • Manage high-volume inbound and outbound calls using manual and automated dialing systems to contact delinquent account holders nationwide.
  • Process payments via check-by-phone, debit card, or provide instructions for mailed payments.
  • Maintain accurate records of customer interactions, payment arrangements, and account updates in the customer database.
  • Follow up on payment plans, addressing missed commitments and recommending next steps when accounts default.
  • Handle customer concerns with empathy and professionalism, using negotiation and problem-solving skills to de-escalate situations while adhering to company policies and regulatory requirements.
  • Meet or exceed monthly collection and recovery goals while maintaining quality assurance standards and call handling metrics.

Requirements

  • 2 or more years of third-party or late-stage first-party collections experience, preferably in a call center environment.
  • Strong phone communication and active listening skills, with the ability to provide clear, assertive solutions to customers.
  • Experience using collection systems and automated dialers while navigating multiple computer systems and talking/typing simultaneously.
  • Basic knowledge of FDCPA, TCPA, and applicable state and federal collection laws preferred.
  • Bilingual in Spanish is a plus.
Benefits
  • Health, dental, and vision insurance including mental health benefits
  • 401(k) matching plus a roth option (U.S. Based employees only)
  • PTO & paid holidays off
  • Sabbatical program (for eligible roles)
  • Summer hours (for eligible roles)
  • Paid parental leave
  • DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova)
  • Employee recognition and rewards program
  • Charitable matching and a paid volunteer day…Plus so much more!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
collections experiencepayment processingnegotiation skillsproblem-solving skillscall handling metricsquality assurance standardscustomer database managementautomated dialing systemsactive listening skillsbilingual in Spanish
Soft Skills
communication skillsempathyprofessionalismassertiveness