Lead production incidents as part of our PI PIC (or Incident Commander) rotation after completing training, ensuring clear communication and resolution.
Capture and maintain detailed documentation of incidents, contributing factors, and learnings in formal incident reports.
Deliver documentation that is clear, comprehensive, and accessible to different types of audiences in a timely manner within the established SLAs.
Facilitate and document blameless post-incident reviews that promote learning and continuous improvement.
Collect and analyze incident data in order to identify systemic issues, risks, and trends. Lead incident data reviews in front of a wide range of stakeholders, including technical and business leadership
Work on improvements to how we collect, analyze, and learn from system failures.
Champion a culture of operational excellence and resilience across the organization.
Collaborate with engineering, product, and operations teams to address vulnerabilities and build more resilient systems.
Design and run failure simulations (e.g., mock incidents, disaster recovery exercises) to proactively identify weak points.

Requirements

5+ Experience in a technology or analyst role (e.g., Software Engineering, Systems, Operations, SRE, or Product).
A strong interest in how complex distributed systems operate—and how to make them more reliable.
Analytical and problem-solving skills with a systems-thinking mindset.
Strong communication skills, both verbal and written, with the ability to tailor messaging to technical and non-technical audiences.
Experience querying and analyzing data (e.g., SQL, PostgreSQL, Kafka).
Comfort with ambiguity, and the ability to turn vague problems into actionable insights.
Demonstrated maturity, sound judgment, and organizational awareness.
Ability to coordinate the resolution of major incidents and reviews following Enova Incident Management Process
Ability to seamlessly shift between high-urgency incident response and structured project work, with strong organizational skills and the capacity to manage projects independently.

Benefits

Health, dental, and vision insurance including mental health benefits
401(k) matching plus a roth option (U.S. Based employees only)
PTO & paid holidays off
Sabbatical program (for eligible roles)
Summer hours (for eligible roles)
Paid parental leave
DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova)
Employee recognition and rewards program
Charitable matching and a paid volunteer day…Plus so much more!

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

incident managementdata analysisSQLPostgreSQLKafkasystems thinkingfailure simulationsdisaster recoverydocumentationincident reporting

analytical skillsproblem-solvingcommunication skillsorganizational skillsadaptabilityjudgmentcollaborationleadershipresiliencecontinuous improvement