Contact Center Supervisor, Loan Application Support
Enova International
full-time
Posted on:
Location Type: Hybrid
Location: South Jordan • Utah • 🇺🇸 United States
Visit company websiteSalary
💰 $51,000 - $57,000 per year
Job Level
Mid-LevelSenior
About the role
- Oversee the day to day functions of a team of representatives
- Teach, train, and mentor representatives in a fast-paced environment
- Ensure success and a quality customer experience
- Oversee the team's efforts to achieve maximum efficiency and overall effectiveness
- Report to the Department Manager
- Manage metrics, performance criteria, policies and procedures to continuously improve representative's productivity
- Review quality assurance reports, customer survey responses and error reports and provide coaching to representatives
- Conduct one-on-one meetings, weekly meetings, coaching sessions, and performance reviews in a timely manner
- Identify trends and recommend appropriate solutions to improve performance and drive engagement
- Assist with new hire interviews, hiring decisions and manage the onboarding process for all new hires
Requirements
- 3 years of leadership experience in related capacity
- Experience within the financial industry and/or loan operations
- Excellent written and verbal communication skills
- Ability to coach, train, and motivate employees and evaluate their performance
- Capable of remaining calm under pressure and navigating tense situations, especially during busy hours
Benefits
- Health, dental, and vision insurance including mental health benefits
- 401(k) matching plus a roth option (U.S. Based employees only)
- PTO & paid holidays off
- Sabbatical program (for eligible roles)
- Summer hours (for eligible roles)
- Paid parental leave
- DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova)
- Employee recognition and rewards program
- Charitable matching and a paid volunteer day…Plus so much more!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
leadershipcoachingtrainingmentoringcommunicationperformance evaluationproblem-solvingstress managementteam managementengagement