Enkel

Bookkeeper

• Lead, mentor, and develop the Onboarding and Account Management teams to provide exceptional bookkeeping service and client support
• Oversee client onboarding, ensuring smooth transition from sales to bookkeeping service delivery with accurate financial processes and reporting
• Drive customer retention by monitoring client health and proactively addressing client concerns
• Establish best practices for bookkeeping account management, including regular client check-ins, satisfaction tracking, and escalation resolution
• Implement standardized bookkeeping workflows and playbooks to enhance operational efficiency and customer experience
• Collaborate with Sales, Delivery, and Customer Support to ensure a seamless customer journey and high service quality
• Monitor key customer success and bookkeeping performance metrics and make data-driven improvements
• Act as an escalation point for complex bookkeeping and financial issues and ensure timely resolution
• Foster a culture of client advocacy, continuous learning, and process improvement within the Customer Success team

Senior Manager, Bookkeeping and Payroll