Enigmatic Smile

Customer Support

• - Deliver exceptional customer service and support to users
• - Resolve customer inquiries, issues, and complaints in a timely and professional manner
• - Maintain a positive and friendly attitude while communicating with customers
• - Provide product and service information to customers accurately
• - Identify potential areas for improvement in service delivery
• - Supporting users of our reward programmes as well as providing technical support in a B2B capacity to our clients

Customer Service Representative

DevOps Engineer

• Work under the Head of DevOps to design, build, and maintain infrastructure as code using Terraform.
• Manage and optimise cloud environments on AWS (ECS, EC2, Lambda, SQS/DLQ, CloudWatch, CodeDeploy, IAM, etc.).
• Develop and enhance CI/CD pipelines (GitHub Actions/Workflows) for application and mobile deployments.
• Partner closely with QA to integrate testing and validation within build and release pipelines.
• Implement monitoring, logging, metrics, and alerting frameworks for full observability.
• Collaborate with Security and IT on infrastructure, networking, and access management initiatives.
• Ensure continued compliance with PCI-DSS, and contribute to SOC 2 and ISO 27001 alignment.
• Assist in designing and managing multi-account AWS Organisation structures for future scalability.
• Contribute to multi-cloud strategy discussions (Azure, GCP).
• Promote DevOps best practices—automation, documentation, and continuous improvement.

Senior DevOps Engineer

Support Engineer

• Provide 2nd-level support to internal users across multiple regions remotely
• Support and troubleshoot Mac OS devices, hardware, and peripherals.
• Administer and support Google Workspace and Office 365 environments.
• Manage and maintain endpoints using Jamf (policies, configuration, compliance).
• Lead and execute onboarding and offboarding processes, including account provisioning, equipment preparation, and access removal.
• Perform user access management, including regular access reviews and ensuring that least-privilege access principles are maintained.
• Troubleshoot and support Cloudflare products, including Cloudflare WARP, and assist with identity/access workflows.
• Maintain accurate IT asset inventories and ensure full device lifecycle tracking.
• Carry out vulnerability management and patch management tasks across supported systems.
• Support daily use and troubleshooting of Slack, Atlassian (Jira/Confluence), and other collaboration platforms.
• Document troubleshooting steps and procedures and contribute to the internal knowledge base.
• Work collaboratively with IT, DevOps, and Security teams to enhance reliability, security, and user experience.

Customer Service Representative

Senior DevOps Engineer

IT Support Engineer, 2nd-Level