Customer Experience Coordinator

Enhesa

Customer Success Coordinator managing client interactions and onboarding for Enhesa's regulatory and sustainability solutions. Focused on delivering excellent client service and support initiatives.

Posted 6/23/2026full-timeRemote • Virginia • 🇺🇸 United StatesJuniorMid-Level💰 $63,000 - $65,000 per yearWebsite

About the role

Key responsibilities & impact

Responsible for the client interactions, troubleshooting, planning, training, and coordination of activities
Responsible for client-facing interaction via e-mail, telephone, and face-to-face communications with multinational corporations on a daily basis. You must have a passion for delivering excellent client service, troubleshooting complex issues, and striving to ensure both clients and staff are successful.
Training new users and their employees
You will need to be able to understand and explain Enhesa services in detail. You will be responsible for training new users in Enhesa Services both internally and externally.
Client Onboarding
You will be responsible for following up on all completed sales orders by reviewing contracted services, checking clients’ websites, testing services, and confirming the point of contact information for clients before reaching out to welcome a client.
Managing client services requests
You will be responsible in maintaining a timely resolution of all clients’ requests. This includes ensuring clients specific issues and requests for additional information are addressed in a timely manner, and, where appropriate, investigating quality-related issues to prevent reoccurrence.
Keeping yourself constantly informed of all evolutions
Continuously keeping abreast with technical and organizational evolutions within the discipline. Sharing knowledge with employees with the aim of strengthening their technical expertise and promoting team spirit and transparency;
Working with sales, product management, partners, and cross functional teams to improve client’s acquisition, retention, and proactive notification/communication
Creating knowledgebase articles to help with future user learning
Creation of support materials to assist in the success of the users
Act as a point of contact for Client Services related issues
You will ensure smooth communication and cooperation with colleagues from other departments with the aim of being able to solve the outstanding questions in a short response time.

Requirements

What you’ll need

Bachelor’s degree or equivalent years’ experience in a related field.
One to two years of experience in a professional or client services team.
Demonstrated client-oriented work ethic and ability to foster a sense of teamwork across members of different departments.
Demonstrated ease in public speaking and presenting
Team player: ability to work on a team in a collaborative environment, sharing information and best practices
Good understanding of large multinational business segments
Marketing campaign management and e-mail campaign experience is a plus
Experience in supporting and working with Sales & Logistics
Knowledge and experience with CRM, MS Word, Excel, PowerPoint, Zendesk or Jira
Excellent command of English is necessary. Spanish, German or French is a plus but not required.

Benefits

Comp & perks

A competitive salary package & benefits with a flexible home-working policy
Work/life balance and a fast-paced and driven environment
Accountability and pride for your projects

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

client onboardingtroubleshootingtrainingmarketing campaign managemente-mail campaign managementsupporting salessupporting logistics

Soft Skills

client-oriented work ethicteamworkpublic speakingcollaborationcommunicationproblem-solving

Certifications

Bachelor’s degree