Provide technical support for one or more assigned applications
Maintain appropriate separation of duties while coordinating with Server Administrators and Database Administrators
Install, configure, and maintain software products utilized by supported applications
Provide technical support for data center migration activities and related application moves
Identify and communicate application-specific firewall and network requirements needed for successful operation
Support the setup and administration of application interfaces and integrations
Provide technical support for break/fix incidents, troubleshooting, and restoring service operations
Support application requirements driven by organizational transformation initiatives
Support the application code release process
Research and help resolve cybersecurity vulnerabilities identified through routine scanning

Requirements

Active IT Level I Clearance (required)
CompTIA Security+ certification (required)
Experience supporting enterprise applications in a technical operations or system support role
Working knowledge of software installation, patching, configuration, and upgrade activities
Familiarity supporting applications across production and non-production environments
Strong troubleshooting skills for break/fix and service restoration incidents
Ability to document actions taken, issues identified, and resolution steps clearly
Strong communication skills and ability to work with cross-functional technical teams

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

technical supportsoftware installationpatchingconfigurationupgrade activitiestroubleshootingapplication interfacesapplication integrationsdata center migrationcybersecurity vulnerabilities

Soft Skills

strong communication skillsdocumentationcross-functional teamworkproblem-solving

Certifications

CompTIA Security+IT Level I Clearance