Client Operations Associate

Engrain

Client Operations Associate executing operational backbone for Engrain's revenue engine. Handling contracts, customer communication, and leveraging AI tools for efficiency.

Posted 7/7/2026full-timeGreenwood Village • Colorado • 🇺🇸 United StatesJuniorMid-Level💰 $26 - $30 per hourWebsite

About the role

Key responsibilities & impact

Process customer orders accurately and in a timely manner.
Field inbound customer calls, resolving straightforward requests directly and routing complex issues to the appropriate team.
Prepare customer contracts, order forms, renewals, transfers, amendments, and other sales documents for timely delivery.
Monitor contract queues and respond quickly to sales requests to keep opportunities moving.
Audit upcoming renewals to confirm subscription data is accurate and complete before the renewal date.
Use AI tools to cross-reference incoming client communication against live subscription records and flag discrepancies.
Monitor and respond to inbound website chat and operational messaging channels according to established routing and response guidelines.
Take first pass on incoming shared inbox items and internal escalations that are data or administrative in nature.

Requirements

What you’ll need

1-2 years of professional background in support, administration, or operations.
Previous exposure to B2B SaaS or the proptech industry is strongly preferred.
Highly organized with exceptional attention to detail.
Able to manage multiple priorities while maintaining speed and accuracy.
Process-oriented with the ability to follow documented procedures consistently.
Strong written and verbal communication skills.
Experience with CRM platforms such as HubSpot or Salesforce.
Familiarity with DocuSign or similar e-signature platforms.
Experience preparing contracts, quotes, or customer documentation.
Experience using AI productivity tools (e.g., ChatGPT, Claude, Microsoft Copilot).

Benefits

Comp & perks

100% coverage of employee’s health, dental and vision insurance with basic plan
Up to 12 weeks of paid parental leave
Up to 18 days annually of PTO & 10 holidays per year
Dog-friendly office
401(k) match up to 4 percent
Annual stipend for personal growth through our Grow475 program
On-site amenities including a professional fitness center, flexible & modern workspace, coffee bar, happy hour taps & team member lounge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Order ProcessingContract ManagementData AuditingDocument PreparationProcess Orientation

Soft Skills

Strong Communication SkillsOrganizational SkillsAbility to Manage Multiple Priorities