Sales Operations Manager
Engineered Tax Services Inc.
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $100,000 per year
About the role
- The Sales Manager, Operations owns the sales operating system and is responsible for the day-to-day management of ETS's sales organization — not a direct seller, but accountable for $20M in team revenue production across inside sales, junior sales directors, sales directors, and senior sales directors.
- Conduct regular 1:1s with all direct reports and own the full performance management lifecycle — reviews, PIPs, and terminations — in partnership with HR.
- Manage PTO approvals, staffing coverage, and new hire ramp plans to ensure the team is consistently structured to support revenue targets.
- Own the weekly revenue forecast and activity metrics, delivering a consistent reporting cadence to the executive team.
- Maintain pipeline health, ensure opportunities are accurately staged and progressed toward close, and identify conversion bottlenecks (lead → meeting → close) to drive corrective action with leadership.
- Own CRM hygiene standards and enforce consistent tracking of leads, accounts, and opportunities across the full sales org.
- Own the sales operating cadence, SOPs, and playbooks — ensuring processes are documented, consistently followed, and scalable as ETS grows.
- Own sales intake standards (SQLs) and handoff readiness to ensure deals are operations-ready at close, reducing downstream friction and rework.
- Serve as the operational point of contact between sales, marketing, and operations to ensure qualified lead flow and alignment on pipeline and capacity.
Requirements
- Five (5) to Seven (7) years related experience in sales operations, business operations, sales support, or a related field; or an equivalent combination of education and experience.
- Strong expertise in sales operations, CRM management, and process optimization.
- Proven ability to analyze sales data and deliver actionable performance insights.
- Ability to manage multiple priorities in a fast-paced, deadline-driven environment.
- Highly organized with strong project management capabilities.
- Skilled at identifying inefficiencies and driving process improvements.
- Able to work independently while supporting cross-functional stakeholders.
- Promotes teamwork, accountability, and transparency across teams.
- Associate's degree (A.A.) or equivalent from two-year college or technical school; or Five (5) to Seven (7) years related experience in sales operations, business operations, sales support, or a related field; or an equivalent combination of education and experience.
- Strong written communication skills, including reports, business correspondence, and operational documentation.
- Ability to present information clearly and communicate with stakeholders at all levels.
- Effective cross-functional collaboration and communication.
- Strong problem-solving skills with the ability to analyze data and drive performance improvements.
- Ability to interpret and execute across written, verbal and operational instructions.
- Critical thinker with strong forecasting and analytical capabilities.
- Knowledge of CRM software (ZOHO preferred), MS Office (Excel, Word, Teams, Outlook), and various sales reporting tools.
Benefits
- Medical
- Dental
- Vision
- Basic Life
- Vol Life
- Short-Term Disability
- LTD
- Doctegrity
- ID Theft
- Legal
- Pet
- 401k
- PTO
- and much more!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
sales operationsCRM managementprocess optimizationdata analysisperformance insightsproject managementpipeline managementforecastingsales reporting
Soft Skills
organizational skillsproblem-solvingcommunication skillscross-functional collaborationteamworkaccountabilitytransparencyindependencecritical thinking
Certifications
Associate's degree