Field Service Technician

ENGEL

Field Service Technician maintaining injection molding equipment for ENGEL Machinery. Installing, servicing, and providing customer training on injection molding machines at various customer sites.

Posted 5/16/2026full-timeRemote • Virginia • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Performs work remotely at customer sites; installing and servicing equipment while also providing customer training and support, as necessary.
Troubleshoots and repairs injection molding machines and robots, including conducting tests and inspections on all mechanical, hydraulic, pneumatic, electrical, and electronic or software components including calibrations to optimize performance.
Performs software and hardware installations.
Performs all safety checks on equipment.
Educates customers on equipment and instructs on proper operation.
Manages resolution of customer issues, including order and installation of replacements parts as necessary.
Orders replacement parts with diagnoses of problems with control systems and develops an organized approach to solving machine problems and repairs/replaces parts as required.
Instructs other Service Technicians and/or customer operators on the maintenance and safe operations of injection molding systems.
Communicates on an ongoing basis with Central Service/Manufacturing/Parts Center to obtain answers to problems encountered in the field.
Provides written reports on a regular basis to the Service Manager.

Requirements

What you’ll need

High School Diploma Required
Associates or Bachelors degree preferred
5+ Years in Injection Molding troubleshooting or processing or prior experience as a Field Service Injection Molding Technician/Service Engineer
Knowledge of blueprints and schematics to troubleshoot electrical/electronic, hydraulic, and mechanical systems
Experience with injection molding machines, well rounded skill set in electrical, mechanical, hydraulic, computer and able to provide basic training for customers and employees
Knowledge and understanding of injection molding process
Ability to troubleshoot problems systematically
Knowledge of microprocessor programming
Knowledgeable in materials such as PET, Polypropylene, Polyethylene, Styrene and other common materials
Excellent communication and interpersonal skills and strong customer service orientation
Tact and diplomacy
Dedicated team player with a positive attitude
Familiarity with ENGEL machines and robots is preferred
Must have a valid Passport, drivers license in good standing that includes REAL-ID.

Benefits

Comp & perks

health, dental and vision insurance all upon first day of hire
401k with match
over 3 weeks PTO
employer paid life insurance
long and short-term disability
comprehensive vehicle program (monthly stipend + mileage reimbursement)
$75 per diem when travelling on the road
tool reimbursement
cell phone
laptop
occasional voluntary travel on weekends

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

injection molding troubleshootinginjection molding processingblueprints and schematicselectrical systems troubleshootingmechanical systems troubleshootinghydraulic systems troubleshootingmicroprocessor programmingcustomer trainingequipment installationsafety checks

Soft Skills

communication skillsinterpersonal skillscustomer service orientationtactdiplomacyteam playerpositive attitudeproblem-solvingsystematic troubleshootinginstructional skills

Certifications

High School DiplomaAssociates degreeBachelors degreevalid Passportdrivers license with REAL-ID