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About the role
Key responsibilities & impact- Performs work remotely at customer sites; installing and servicing equipment while also providing customer training and support
- Troubleshoots and repairs injection molding machines and robots, including conducting tests and inspections on all mechanical, hydraulic, pneumatic, electrical, and electronic or software components including calibrations to optimize performance
- Performs software and hardware installations
- Performs all safety checks on equipment
- Educates customers on equipment and instructs on proper operation
- Manages resolution of customer issues, including order and installation of replacements parts as necessary
- Orders replacement parts with diagnoses of problems with control systems and develops an organized approach to solving machine problems and repairs/replaces parts as required
- Instructs other Service Technicians and/or customer operators on the maintenance and safe operations of injection molding systems
- Communicates on an ongoing basis with Central Service/Manufacturing/Parts Center to obtain answers to problems encountered in the field
- Provides written reports on a regular basis to the Service Manager
Requirements
What you’ll need- High School Diploma Required
- Associates or Bachelors degree preferred
- 5+ Years in Injection Molding troubleshooting or processing or prior experience as a Field Service Injection Molding Technician/Service Engineer
- Knowledge of blueprints and schematics to troubleshoot electrical/electronic, hydraulic, and mechanical systems
- Excellent understanding of injection molding process
- Ability to troubleshoot problems systematically
- Knowledge of microprocessor programming
- Knowledgeable in materials such as PET, Polypropylene, Polyethylene, Styrene and other common materials
- Familiarity with ENGEL machines and robots is preferred
- MUST HAVE - Must have a valid Passport, drivers license in good standing that includes REAL-ID
Benefits
Comp & perks- health, dental and vision insurance upon first day of hire
- 401k with match
- over 3 weeks PTO
- employer paid life insurance
- long and short-term disability
- employee-centric environment
- comprehensive vehicle program (monthly stipend + mileage reimbursement)
- $75 per diem when travelling on the road
- tool reimbursement
- cell phone and laptop provided
- only occasional voluntary travel on weekends
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
injection molding troubleshootinginjection molding processingmicroprocessor programmingmechanical systems troubleshootinghydraulic systems troubleshootingpneumatic systems troubleshootingelectrical systems troubleshootingsoftware installationhardware installationcalibration
Soft Skills
customer trainingproblem-solvingcommunicationorganizationteam instruction
Certifications
High School DiplomaAssociates degreeBachelors degreevalid Passportdrivers license