Field Service Technician

ENGEL

Field Service Technician responsible for installing and servicing injection molding equipment at customer sites. Join ENGEL Machinery to support clients with innovative solutions.

Posted 4/16/2026full-timeRemote • Texas, Virginia, Wisconsin • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Performs work remotely at customer sites; installing and servicing equipment while also providing customer training and support
Troubleshoots and repairs injection molding machines and robots
Conducting tests and inspections on all mechanical, hydraulic, pneumatic, electrical, and electronic or software components including calibrations to optimize performance
Performs software and hardware installations
Performs all safety checks on equipment
Educates customers on equipment and instructs on proper operation
Manages resolution of customer issues, including order and installation of replacements parts as necessary
Orders replacement parts with diagnoses of problems with control systems and develops an organized approach to solving machine problems
Instructs other Service Technicians and/or customer operators on the maintenance and safe operations of injection molding systems
Communicates on an ongoing basis with Central Service/Manufacturing/Parts Center to obtain answers to problems encountered in the field
Provides written reports on a regular basis to the Service Manager

Requirements

What you’ll need

High School Diploma Required
Associates or Bachelors degree preferred
5+ Years in Injection Molding troubleshooting or processing
prior experience as a Field Service Injection Molding Technician/Service Engineer
Knowledge of blueprints and schematics to troubleshoot electrical/electronic, hydraulic, and mechanical systems
Experience with injection molding machines
Knowledge and understanding of injection molding process
Ability to troubleshoot problems systematically
Knowledge of microprocessor programming
Knowledgeable in materials such as PET, Polypropylene, Polyethylene, Styrene
Excellent communication and interpersonal skills and strong customer service orientation
Familiarity with ENGEL machines and robots is preferred
Must have a valid Passport, drivers license in good standing that includes REAL-ID.

Benefits

Comp & perks

health, dental and vision insurance all upon first day of hire
401k with match
over 3 weeks PTO
personal time off
employer paid life insurance
long and short term disability
employee-centric environment
comprehensive vehicle program (monthly stipend + mileage reimbursement)
$75 per diem
tool reimbursement
cell phone
laptop

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

injection molding troubleshootinginjection molding processingblueprints and schematicstroubleshooting electrical systemstroubleshooting hydraulic systemstroubleshooting mechanical systemsmicroprocessor programmingcalibrationssoftware installationshardware installations

Soft Skills

excellent communication skillsinterpersonal skillscustomer service orientationproblem-solvingtraining and instructingorganizational skillsreport writingteam collaborationcustomer supportissue resolution

Certifications

High School DiplomaAssociates degreeBachelors degreevalid Passportdrivers license with REAL-ID