ENGEL

Field Service Technician

ENGEL

full-time

Posted on:

Location Type: Remote

Location: Texas • Virginia • United States

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About the role

  • Performs work remotely at customer sites; installing and servicing equipment while also providing customer training and support
  • Troubleshoots and repairs injection molding machines and robots
  • Conducting tests and inspections on all mechanical, hydraulic, pneumatic, electrical, and electronic or software components including calibrations to optimize performance
  • Performs software and hardware installations
  • Performs all safety checks on equipment
  • Educates customers on equipment and instructs on proper operation
  • Manages resolution of customer issues, including order and installation of replacements parts as necessary
  • Orders replacement parts with diagnoses of problems with control systems and develops an organized approach to solving machine problems
  • Instructs other Service Technicians and/or customer operators on the maintenance and safe operations of injection molding systems
  • Communicates on an ongoing basis with Central Service/Manufacturing/Parts Center to obtain answers to problems encountered in the field
  • Provides written reports on a regular basis to the Service Manager

Requirements

  • High School Diploma Required
  • Associates or Bachelors degree preferred
  • 5+ Years in Injection Molding troubleshooting or processing
  • prior experience as a Field Service Injection Molding Technician/Service Engineer
  • Knowledge of blueprints and schematics to troubleshoot electrical/electronic, hydraulic, and mechanical systems
  • Experience with injection molding machines
  • Knowledge and understanding of injection molding process
  • Ability to troubleshoot problems systematically
  • Knowledge of microprocessor programming
  • Knowledgeable in materials such as PET, Polypropylene, Polyethylene, Styrene
  • Excellent communication and interpersonal skills and strong customer service orientation
  • Familiarity with ENGEL machines and robots is preferred
  • Must have a valid Passport, drivers license in good standing that includes REAL-ID.
Benefits
  • health, dental and vision insurance all upon first day of hire
  • 401k with match
  • over 3 weeks PTO
  • personal time off
  • employer paid life insurance
  • long and short term disability
  • employee-centric environment
  • comprehensive vehicle program (monthly stipend + mileage reimbursement)
  • $75 per diem
  • tool reimbursement
  • cell phone
  • laptop
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
injection molding troubleshootinginjection molding processingblueprints and schematicstroubleshooting electrical systemstroubleshooting hydraulic systemstroubleshooting mechanical systemsmicroprocessor programmingcalibrationssoftware installationshardware installations
Soft Skills
excellent communication skillsinterpersonal skillscustomer service orientationproblem-solvingtraining and instructingorganizational skillsreport writingteam collaborationcustomer supportissue resolution
Certifications
High School DiplomaAssociates degreeBachelors degreevalid Passportdrivers license with REAL-ID