Product Operations Support Manager

Engel & Völkers Deutschland

Product Operations Support Manager at Engel & Völkers' Tech Hub in Athens, managing product support operations and collaborating with teams on technology solutions. Join a pioneering team in digitizing the real estate industry.

Posted 5/4/2026full-timeAthens • 🇬🇷 GreeceJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Manage the product support pipeline, including ticket triage, bug reporting, and escalation in Jira & Fresh Service
Work closely with Product Managers to align on priorities and process improvements
Collaborate with the Service Desk and Product teams on release notes, ensuring awareness of system changes and staying up-to-date of all updates
Create and maintain support documentations (Knowledge Base articles, FAQs, process guidelines)
Ensure SLA / OLA compliance and ticket resolution quality
Maintain stakeholder communication
Contribute to continuous process improvements and reporting on KPIs such as ticket turnaround times and backlog health

Requirements

What you’ll need

2+ years of experience in product operations, IT support, or a similar role
Experience in SaaS, prop-tech, or enterprise software environments is a plus
Proficiency in ticketing and documentation systems (Jira, Fresh Service preferred)
Strong communication and problem-solving skills with a structured, hands-on mindset
Have experience working in a fast-paced, international environment
Have excellent verbal and written communication skills in English
Be available for occasional EU travel when needed (valid passport required)

Benefits

Comp & perks

Minimum 22 days annual leave plus 24.12 / 31.12 off
A competitive salary
Comprehensive private health insurance
Udemy learning flatrate + courses from the Engel & Völkers academy
Monthly meal allowance
Regular performance reviews ensuring clear career progression paths
State of the art equipment

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

ticket triagebug reportingSLA complianceOLA complianceKPI reportingprocess improvementsdocumentation creationsupport documentationticket resolutionbacklog health

Soft Skills

communication skillsproblem-solving skillsstructured mindsethands-on mindsetstakeholder communicationcollaborationadaptabilityattention to detailtime managementinterpersonal skills