Engel & Völkers Deutschland

Project Manager

• Further development of the iconic shop design
• Facilitation of collaboration with service providers and stakeholders
• Continuous monitoring of project progress
• Ensuring compliance with corporate identity and customer experience standards
• Preparation of decision documents for various stakeholders
• Regular project updates
• Monitoring project progress in close cooperation with on-site leads
• Preparation of documentation, development of guidelines and sharing of best practices

Design Project Manager – fixed-term (12 months)

Operations

• As Product & Process Operations Manager (m/f/d)* you will be responsible for configuring, maintaining, and technically scaling Freshservice and Freshdesk.
• You will implement API integrations (REST) and build modern frontends using HTML, CSS, and Liquid.
• As the central point of contact, you will advise business units on migrating their processes into Freshservice.
• You will own process mapping, design intuitive service catalog items, and translate business requirements into automated, efficient workflows.
• Identify optimization opportunities to improve the user experience worldwide.

Product & Process Operations Manager

People Operations

• Einstieg in die Betreuung und individuelle Beratung von Mitarbeiter:innen über den gesamten Employee Lifecycle hinweg - von der Erstellung der Arbeitsverträge über das Onboarding bis hin zum Offboarding
• Sicherstellung der Einhaltung aller arbeitsrechtlicher Bestimmungen und Mitwirkung bei der Gestaltung von HR-Richtlinien und -verfahren
• Betreuung unserer Benefits bzw. Mitarbeiterangebote, wie das HVV-Ticket, die Pluxee-Karte und das Fitnessstudio-Angebot
• Unterstützung bei weiteren anfallenden People & Culture Projekten, wie der Einführung neuer Benefits, der Konzeption und Implementierung von Gesundheitsinitiativen oder der Harmonisierung von HR-Prozessen
• Erstellung von Arbeitszeugnissen und Anlage und Pflege der Personalakten

Junior People Operations Manager

Performance Marketing

• Responsible for performance marketing activities in the Italian market
• Manage and optimize campaigns
• Test and iterate different campaign types and channels to determine the best multi-channel mix
• Conduct performance analyses of campaigns and identify new growth opportunities
• Perform keyword research and run A/B tests to achieve high profitability and conversion rates
• Responsible for budget planning, forecasting, and balancing short-term impact with a clear long-term roadmap

Performance Marketing Manager – Italian Market

Platform Engineer

• Design, implement and maintain our development platform and cloud environments using Infrastructure as Code
• Build and maintain tools and services to enable and accelerate our development teams and improve the maintainability and operability of our infrastructure
• Consult, assist and collaborate with developers to enable them to get the most out of cloud-native technologies
• Improve our observability strategy and processes to enable data-driven decision making
• Develop and implement CI/CD and automation best practices

Senior Platform Engineer

Product Manager

• Verantwortung für Research, Definition von Requirements, Prototyping und Testing bis zur Integration der AI-Lösungen
• Identifikation konkreter AI Use Cases in verschiedenen Bereichen der Engel & Völkers Gruppe, national und international
• kontinuierliche Kommunikation mit Stakeholdern
• Übersetzung von Business-Anforderungen in nutzerzentrierte Lösungen
• Austausch teamübergreifend
• Sicherstellung der hohen Qualität und Skalierung der AI Use Cases
• Berücksichtigung regulatorischer Anforderungen
• Vorantreiben der AI Anwendungen und des breiten AI Einsatzes im Unternehmen
• Beobachtung neuer Trends & Tools im AI/ML-Umfeld und Prüfung ihrer Anwendbarkeit für Produkte

Product Manager – AI Anwendungen

• die Weiterentwicklung unseres ikonischen Shop-Designs begleiten
• die Zusammenarbeit mit Dienstleistern und Stakeholdern moderieren
• die Fortschritte kontinuierlich überwachen
• die Umsetzung im Hinblick auf unsere Standards begleiten
• Entscheidungsvorlagen für verschiedene Stakeholder erstellen
• regelmäßige Projekt-Updates geben
• die Fortschritte des Projekts in enger Zusammenarbeit mit den Verantwortlichen vor Ort überwachen
• die Ausführung bis zum Zeitpunkt der Inbetriebnahme sicherstellen
• Dokumentationen, Guidelines erstellen und Best Practices teilen

Design Project Manager – befristet für ein Jahr

• responsible for developing and executing the vision, strategy and roadmap for your teams
• close collaboration with the Head of Product and engineers
• leadership responsibility for a team of Product Managers and engineers
• management of the entire product life cycle
• strategic oversight of the product and the platform’s complex technical aspects
• manage the implementation of business objectives with a pragmatic approach to product development
• conduct performance reviews for team members
• support in recruiting

Lead Product Manager – Agent Platform

Sales Development Rep

• Qualify clients' real estate projects
• Qualify leads generated daily through the brand’s visibility and marketing investments
• Schedule appraisal appointments for the sales teams
• Enhance the database and follow up with clients by tracking past requests
• Identify the urgency level of projects and pass opportunities to the sales teams in accordance with allocation rules
• Meet a nominal number of calls per day, prioritizing speed of contact for an optimal customer experience
• Contribute to improving the client qualification process within the department
• Classify lead types using clear, observable definitions in the CRM
• Accurately document all relevant interactions and keep the customer database up to date
• Refer clients’ real estate projects as comprehensively as possible to maximize conversion chances
• Track recently assigned leads in the CRM and monitor their commercial handling

Business Development Representative, SDR

Communications

• You will learn all strategic and operational aspects of internal corporate communications within an internationally active company.
• You will drive exciting projects such as the rollout of our internal communications platform.
• You will take responsibility for planning, coordinating and sending our internal newsletters and independently write articles and texts for our various communication channels.
• You will support our departments across all hierarchical levels with communications requests.
• You will assist the team in the strategic development of our internal communications and collaborate with external communications as needed.

Junior Internal Communications Manager

• Drafting and issuing references, employment contracts, contract amendments and other documents throughout the employee lifecycle
• Service-oriented communication with employees, including managing our shared team inbox in close coordination with the People Partners DACH
• Supporting payroll preparation and ensuring smooth processes to meet deadlines
• Coordinating and ensuring processes related to occupational health and safety in consultation with our safety officers
• Supporting the (annual) employee feedback and performance process (including tracking annual goal agreements in coordination with the People Partners)
• Participating in diverse projects — contributing ideas and helping shape and improve processes

Senior People Operations Manager – DACH

• Responsible for planning, prioritization and execution throughout the entire product lifecycle.
• Drive the vision and strategy for the Digital Valuation Tool.
• Maintain continuous communication with all stakeholders and keep them informed.
• Provide expertise on user needs and translate objectives and KPIs into concrete actions.
• Act as the central liaison to other cross-functional teams.

Senior Product Manager – Agent Solutions

• Qualify clients' real estate projects
• Qualify leads generated daily through the brand's visibility and marketing investments
• Schedule valuation appointments for the sales teams
• Maintain and enrich the customer database and follow up with clients to track previous requests
• Identify project urgency and pass opportunities to the sales teams in accordance with attribution rules
• Meet a target number of calls per day, prioritizing rapid contact to ensure an optimal customer experience
• Contribute to improving the client qualification process
• Classify lead types using clear, observable definitions within the CRM
• Accurately document all relevant interactions and update the customer database
• Refer clients' real estate projects as comprehensively as possible to maximize conversion chances
• Follow up on recently assigned leads in the CRM and monitor their commercial handling

Sales Development Representative – SDR

Learning and Development

• Design, support and further development of development programs and initiatives as well as implementation of measures to strengthen the learning culture
• Management and analysis of global employee surveys, and deriving and preparing concrete recommendations for action
• Analyze relevant data and produce reports to measure the effectiveness of our development initiatives
• Advise employees and managers on learning needs and development opportunities, and design, facilitate and support internal workshops and training
• Responsible for implementing Talent Development concepts and measures
• Work closely with managers and employees to offer suitable development opportunities and contribute to the strategic development and upskilling of our internal talent.

Talent Development Manager

Manager

• Designing and producing online courses for real estate agents and managers
• Creating course materials and selecting appropriate methods for learning pathways
• Contributing to the design, production, maintenance, and evaluation of e-learning programs
• Advising and supporting the DACH region, Italy, and Iberia in implementing e-learning content
• Acting as the central point of contact for e-learning topics, managing internal projects, and coordinating alignment with specialist departments
• Collecting systematic feedback, analyzing results, and assessing the effectiveness of online courses