Engel & Völkers Deutschland

IT Support

• Durchführung von Audits bei nationalen und internationalen Lizenzpartnern vor Ort sowie Remote
• Prüfung von Umsatzmeldungen, Lizenzgebühren und vertraglichen Verpflichtungen
• Analyse von Geschäftsprozessen und Identifikation von Abweichungen oder Risiken
• Erstellung strukturierter Auditberichte inkl. der Ableitung von Handlungsempfehlungen
• Nachverfolgung von Maßnahmen und Sicherstellung der Umsetzung
• Kontinuierliche Weiterentwicklung von Audit-Standards, -Methoden und -Tools
• Enge Zusammenarbeit mit Abteilungen wie Legal, Finance sowie Partner Management

Senior Audit Manager – w/m/d

• Conducting on-site and remote audits of national and international license partners
• Reviewing revenue reports, license fees and contractual obligations
• Analyzing business processes and identifying deviations or risks
• Preparing structured audit reports, including actionable recommendations
• Tracking remedial actions and ensuring implementation
• Continuously improving audit standards, methods and tools
• Close collaboration with departments such as Legal, Finance and Partner Management

Senior Audit Manager

Product Operations

• Manage the product support pipeline, including ticket triage, bug reporting, and escalation in Jira & Fresh Service
• Work closely with Product Managers to align on priorities and process improvements
• Collaborate with the Service Desk and Product teams on release notes, ensuring awareness of system changes and staying up-to-date of all updates
• Create and maintain support documentations (Knowledge Base articles, FAQs, process guidelines)
• Ensure SLA / OLA compliance and ticket resolution quality
• Maintain stakeholder communication
• Contribute to continuous process improvements and reporting on KPIs such as ticket turnaround times and backlog health

Senior Audit Manager – w/m/d

Senior Audit Manager

Product Operations Support Manager