Engageware

Security Engineer

• Own Entra ID configuration including Conditional Access policies, identity governance, privileged access controls, and breakglass account procedures
• Design, deploy, and maintain device compliance policies across Intune for Windows and macOS endpoints
• Configure, tune, and validate our Microsoft Defender and Defender for Cloud Apps detection and own alert response workflows in coordination with our MDR provider
• Configure and operate data-exfiltration and insider-risk detection across the M365 estate including DLP, cloud-app anomaly detection, and insider-risk monitoring
• Design and own security automation for user offboarding, including controls that mitigate insider risk during privileged and departing-user transitions
• Administer and tune endpoint management tooling including ThreatLocker, Intune, and Addigy
• Identify and close security gaps across our SaaS estate, with a focus on identity, access, data-exfiltration prevention, and data protection
• Serve as the escalation path for complex tickets that cannot be resolved by first-line IT support specialist
• Provide hands-on troubleshooting for M365, Entra ID, device management, and access issues
• Contribute to IT runbook documentation and Confluence knowledge base upkeep
• Support onboarding and offboarding processes for technically complex cases

Corporate Security Engineer

Product Manager

• Own the multi-year product strategy for Engageware’s Enterprise Appointment Scheduling suite
• Define and communicate a compelling product vision to customers and executive leadership
• Make hard prioritization calls with incomplete information
• Serve as the internal and external voice of the product
• Own the AI roadmap for appointment scheduling
• Partner with engineering and data science to evaluate feasibility
• Engage directly with enterprise customers
• Lead structured product validation
• Develop and maintain deep expertise in the enterprise appointment ecosystem
• Partner with engineering leadership to shape technical direction
• Drive sprint planning, backlog prioritization, and release management
• Define KPIs and success criteria for major investments

Corporate Security Engineer

Principal Product Manager