Engageware

QA Engineer

• Design, develop, and maintain automated tests for frontend and backend applications.
• Write and maintain test scenarios using Gherkin under BDD methodology.
• Implement and maintain automation frameworks using Python, Behave, and Selenium.
• Execute functional, regression, and integration tests.
• Validate end-to-end flows at both the user interface (frontend) and services/API (backend) levels.
• Design and execute API tests using tools such as Postman.
• Identify, document, and track bugs using Jira.
• Collaborate with development and product teams to define acceptance criteria and testing strategies.
• Contribute to the continuous improvement of testing processes, tools, and coverage.
• Integrate automated tests into development pipelines where applicable.

Senior QA Engineer

Client Services Representative

• Define and execute the overall client services strategy to maximize client satisfaction, retention, and expansion.
• Build long-term executive relationships with key clients.
• Oversee onboarding, implementation, and support functions.
• Ensure consistent service quality across all client touchpoints.
• Establish operational processes, SLAs, and performance standards.
• Build, mentor, and lead high-performing teams across client services and support.
• Partner with Sales to ensure smooth client transitions from sales to onboarding.
• Define and track Key Results such as GRR, NRR, CSAT, and NPS.

Senior Vice President, Client Services

Chief of Staff

• Act as a trusted partner and right hand to the CEO and CFO, helping drive their most important strategic priorities forward
• Own and manage the CEO's calendar — prioritizing meetings, protecting focus time, and ensuring agenda alignment with company objectives
• Attend key executive meetings, capture decisions and action items, and drive accountability across the organization for follow-through
• Prepare executive briefings, board materials, and presentations that communicate complex topics with clarity and precision
• Support the development and execution of the company's strategic plan, OKRs, and annual operating priorities
• Coordinate and manage the cadence of Quarterly and Monthly Business Reviews — including agenda development, cross-functional data collection, and post-meeting follow-up
• Support FP&A activities including financial modeling, scenario analysis, and business case development for strategic initiatives
• Design and manage internal communication rhythms, ensuring consistent information flow across teams
• Lead or support special projects and cross-functional initiatives as directed by the CEO or CFO

Customer Success Manager

• Responsible for a portfolio of ~40/50 Customer accounts for the health, adoption, renewal and ongoing management of Engageware solutions
• Maintain consistent Customer engagement and communication
• Experience leading on-site strategic business reviews and executive presentations
• Conduct Quarterly Business Reviews with customer Executive leadership, maintain accurate record of discussions and action items
• Effectively manage project schedules and expectation setting, prioritize project tasks, and delegate task execution
• Monitor and gauge the Customers’ level of engagement with the products and services and provide feedback to cross-functional groups
• Collaborate and work closely with the Renewal Manager to renew customer contracts and expansion opportunities
• Collaborate with Sales team on account strategy and help identify opportunities to drive adoption, expansion and cross sell
• Provide data-driven insights to help maximize adoption and value of the solutions and develop and implement client-specific workflow procedures related to content analyses & business problem-solving
• Primary point of contact for the Customer and an escalation point for system questions, critical tasks/dates, software releases, feature / function related questions, etc.
• Coordinate with Customer Operations team (Support, Operations, Product, Development, Tech Services) to ensure the ongoing service and support for the Customer portfolio
• Represent the voice of the Customer to help influence Product, Marketing, and Sales priorities
• Update and manage key metrics in the following areas for each Customer in an account portfolio: Customer/Product health (RAG status) and overall account status
• Track customer metrics to ensure upward trends; create mitigation plans when metrics descend

Senior QA Engineer

Senior Vice President, Client Services

Chief of Staff

Senior Customer Success Manager