Care & Support Representative – Temporary Role

Engaged HR Inc.

Care & Support Representative ensuring the success of homestay programs for international students. Building positive relationships with students, host families, and agencies in a fully remote role.

Posted 5/23/2026full-timeRemote • 🇨🇦 CanadaJunior💰 CA$18 - CA$23 per hourWebsite

About the role

Key responsibilities & impact

Deliver meaningful and effective client care through acknowledgement, authenticity, and understanding unique needs
Uphold the highest level of Customer Service by being flexible, attentive, reliable and responsive with our clients and colleagues
Take ownership and follow-up (TOFU) – take ownership over the customer experience and provide thorough follow-up, collaborating with team members when necessary
Communicate and develop effective working relationships with colleagues, clients, students, agents, and hosts following CHN policies and protocols for methods, timing, and documentation of all such communications and transactions
Engage with colleagues, host families, and students in order to monitor, manage, and bring closure to homestay inquiries and customer requests
Escalate crisis situations in a prompt and caring manner to the Care & Support Lead, Local Relationship Manager, Regional Director, and/or third-party mental health services
Collaborate with colleagues for second opinion and support in an organizational culture that encourages and depends on teamwork for positive outcomes

Requirements

What you’ll need

1+ years of Customer Service experience
Excellent Word, Excel, Email, and Database skills
Post-Secondary Certificate or Diploma in a relevant discipline, preferred
Experience working with international students and a variety of cultures is strongly preferred
Positive interpersonal skills and highly effective at de-escalating challenging customer interactions
Ability to work independently and autonomously in a virtual office environment
Ability to work in a team
Strong verbal and written English communication
Strong problem solving and organizational skills, with high attention to detail

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Engaged HR Inc. Website LinkedIn All Job Openings 11 - 50 employees 👥 HR Tech 🤝 Non-profit HR Tech
Consulting
Non-profit Engaged HR Inc. is a human resources consulting company based in Victoria, BC that offers tailored solutions to organizations of all sizes across Canada. They provide a variety of HR services including recruitment, learning and development, and talent management. Engaged HR focuses on transforming workplace cultures by harnessing innovation and technology while promoting employee well-being, collaboration, and efficiency. They are known for their customized approach that reflects the unique culture, goals, and needs of each organization. Additionally, Engaged HR offers pro bono HR services to non-profit organizations through their Engaged for Good program and hosts dynamic events like DisruptHR to foster community and innovation within the HR sector. Care & Support Representative – Temporary Role Job not on LinkedIn 🔥 0 minutes ago 🇨🇦 Canada – Remote 💵 $18 - $23 / hour ⏰ Full Time 🟢 Junior 💝 Customer Support Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Deliver meaningful and effective client care through acknowledgement, authenticity, and understanding unique needs
Uphold the highest level of Customer Service by being flexible, attentive, reliable and responsive with our clients and colleagues
Take ownership and follow-up (TOFU) – take ownership over the customer experience and provide thorough follow-up, collaborating with team members when necessary
Communicate and develop effective working relationships with colleagues, clients, students, agents, and hosts following CHN policies and protocols for methods, timing, and documentation of all such communications and transactions
Engage with colleagues, host families, and students in order to monitor, manage, and bring closure to homestay inquiries and customer requests
Escalate crisis situations in a prompt and caring manner to the Care & Support Lead, Local Relationship Manager, Regional Director, and/or third-party mental health services
Collaborate with colleagues for second opinion and support in an organizational culture that encourages and depends on teamwork for positive outcomes 🎯 Requirements
1+ years of Customer Service experience
Excellent Word, Excel, Email, and Database skills
Post-Secondary Certificate or Diploma in a relevant discipline, preferred
Experience working with international students and a variety of cultures is strongly preferred
Positive interpersonal skills and highly effective at de-escalating challenging customer interactions
Ability to work independently and autonomously in a virtual office environment
Ability to work in a team
Strong verbal and written English communication
Strong problem solving and organizational skills, with high attention to detail Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Sports Customer Service Specialist 🔥 5 hours ago Sutherland 10,000+ employees 🤝 B2B 🤖 Artificial Intelligence ☁️ SaaS Website LinkedIn All Job Openings Sports Customer Service Specialist providing outstanding customer service as a brand ambassador for digital sports platforms. Supporting fan experiences and resolving inquiries with a focus on sports. 🇨🇦 Canada – Remote 💰 $300M Secondary Market on 2014-10 ⏰ Full Time 🟢 Junior 💝 Customer Support 🚫👨‍🎓 No degree required Bilingual Patient Support Specialist 🕒 Yesterday IQVIA 10,000+ employees ⚕️ Healthcare Insurance 🧬 Biotechnology 🤖 Artificial Intelligence Website LinkedIn All Job Openings Patient Support Specialist providing high-quality assistance and navigating drug insurance coverage. Working in a call center environment with a focus on patient support program services. 🇨🇦 Canada – Remote 💵 $50.5k - $84.1k / year 💰 $1G Post-IPO Debt on 2023-05 ⏰ Full Time 🟢 Junior 💝 Customer Support 🗣️🇫🇷 French Required Bilingual Patient Support Specialist 🕒 Yesterday IQVIA 10,000+ employees ⚕️ Healthcare Insurance 🧬 Biotechnology 🤖 Artificial Intelligence Website LinkedIn All Job Openings Bilingual Patient Support Specialist providing high-quality support to patients and healthcare providers in Canada. Facilitating access to patient support services while managing inbound calls during rotating shifts. 🇨🇦 Canada – Remote 💵 $50.5k - $84.1k / year 💰 $1G Post-IPO Debt on 2023-05 ⏰ Full Time 🟢 Junior 💝 Customer Support 🚫👨‍🎓 No degree required 🗣️🇫🇷 French Required Customer Support Associate 🕒 4 days ago Dotmatics 501 - 1000 🧬 Biotechnology 🔬 Science ⚕️ Healthcare Insurance Website LinkedIn All Job Openings Customer Support Associate for Dotmatics, providing technical support and managing customer relationships globally in a remote setup. 🇨🇦 Canada – Remote 💵 $25 - $35 / hour ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support 🚫👨‍🎓 No degree required Customer Service Agent 🕒 May 15 Reach 51 - 200 🛍️ eCommerce 🤝 B2B 👥 B2C Website LinkedIn All Job Openings Phone Support & Customer Service Agent at Reach, handling inquiries and resolving issues for a global ecommerce platform. Supporting customers with order tracking and maintaining service quality through Zendesk. 🇨🇦 Canada – Remote 💰 Series A on 2022-03 ⏰ Full Time 🟢 Junior 💝 Customer Support 🚫👨‍🎓 No degree required View More Customer Support Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Applicant Tracking System Keywords

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Hard Skills & Tools

Customer ServiceWordExcelEmailDatabaseProblem SolvingOrganizational SkillsAttention to Detail

Soft Skills

Interpersonal SkillsDe-escalationTeamworkCommunicationFlexibilityReliabilityResponsivenessOwnershipCollaboration

Certifications

Post-Secondary CertificateDiploma