ENFRA

Billing Specialist

• Responsible for scheduling and routing all service calls and maintain meticulous records of incoming calls.
• Inputs billing for Services and makes collections calls.
• Monitors technician time tracking on a weekly basis.
• Assists in new hire onboarding process and processing of IT hardware & permissions requests as necessary.
• Assists in coding and approvals of vendor invoices.
• Opens and tracks purchase order requests.
• Collection of associated documentation for processing customer and vendor system set-up.
• Dispatching/routing multiple service technicians.
• Verifying job completion and accuracy of technician notes.
• Inbound/outbound phone calls.
• Scheduling service repairs and routine maintenance visits.
• Processes and issues monthly maintenance invoices.
• Makes collection calls for past-due invoices on a weekly basis.
• Provides outstanding customer service to our customers.
• Data entry and various administrative tasks.

Service Coordinator – Billing Coordinator

Manager

• The Asset Manager II will be responsible to work with a set of customers to review energy usage and strategies in order to implement the best practices.
• This will include directly managing the O&M of the CEP for the campus, working with, and mentoring the owner's staff on the O&M and energy usage of multiple facilities as part of a greater campus effort.
• Reviewing of energy usage on a daily basis for the facility and to provide guidance, best practices, and modifications of current operations.
• Mentoring the owner on energy strategies.
• Managing the Central Energy Plant Operation and Maintenance including subcontractors, operators, and internal service providers.
• Managing the Maintenance Reserve Accounts for the CEP.
• Working with the operators to ensure the plant operates efficiently.
• Performing on-going training of the Plant Operators.
• Developing and maintaining the Plant Operating Manual.
• Assisting the EPC team with the coordination of engineering, procurement and construction activities with OMC operations.
• Coordinating on-site troubleshooting and diagnostic efforts with remote support services team.

Service Coordinator – Billing Coordinator

Facilities Manager – Asset Manager