ENFRA

Service Coordinator – Billing Coordinator

ENFRA

full-time

Posted on:

Location Type: Office

Location: Coppell • Texas • 🇺🇸 United States

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Job Level

Mid-LevelSenior

About the role

  • Responsible for scheduling and routing all service calls and maintain meticulous records of incoming calls.
  • Inputs billing for Services and makes collections calls.
  • Monitors technician time tracking on a weekly basis.
  • Assists in new hire onboarding process and processing of IT hardware & permissions requests as necessary.
  • Assists in coding and approvals of vendor invoices.
  • Opens and tracks purchase order requests.
  • Collection of associated documentation for processing customer and vendor system set-up.
  • Dispatching/routing multiple service technicians.
  • Verifying job completion and accuracy of technician notes.
  • Inbound/outbound phone calls.
  • Scheduling service repairs and routine maintenance visits.
  • Processes and issues monthly maintenance invoices.
  • Makes collection calls for past-due invoices on a weekly basis.
  • Provides outstanding customer service to our customers.
  • Data entry and various administrative tasks.

Requirements

  • Work well with others in difficult situations to solve customer issues and achieve positive results.
  • Possess strong time management skills and ability to work under time constraints.
  • Effective verbal and written communication skills.
  • Detail-oriented and willing to tackle various ongoing projects in a fast-paced environment.
  • Versed in the industry and the Company’s competitors.
  • Ability to multitask and perform duties outside of the scope of work when necessary.
Benefits
  • Inclusion is at the heart of our culture.
  • Opportunities for continuous learning and development.
  • Supportive environment that values growth.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
data entrybillinginvoice processingpurchase order managementtime trackingservice schedulingdispatchingcustomer documentation collectionvendor invoice codingadministrative tasks
Soft skills
time managementcommunicationcustomer servicedetail-orientedproblem-solvingmultitaskingteamworkadaptabilityorganizational skillsability to work under pressure