ENERTRAG

Support Engineer

• Develop case-specific solutions for issues that cannot be resolved at 1st-level (service technicians)
• Support service personnel in troubleshooting GE wind turbines
• Initiate corrective actions to resolve faults
• Regular deployments (throughout Germany) to wind turbines for condition assessments prior to contract takeover
• Regular hands-on support of our service teams on and at the turbines with a "hands-on" mentality
• Handle customer inquiries
• Further develop processes, e.g. by creating and optimizing technical work instructions, maintenance protocols, etc.
• Optimize defect-reporting forms to improve quotation and order preparation by service personnel

Technical Support – GE Wind Turbines

• You develop case-by-case solutions that cannot be resolved at the 1st level (service technicians)
• You assist service staff with fault diagnosis on Vestas wind turbines
• You initiate remedial actions to resolve faults
• You are responsible for customer inquiries
• You are responsible for the further development of processes, e.g., creating and optimizing technical work instructions, maintenance protocols, and other documentation
• You optimize defect-reporting forms used by service staff for quotation and order preparation

Technical Support – Vestas Wind Turbines

Risk

• Manage role and access lifecycle (IAM) end-to-end
• Develop and operate Identity & Access Governance
• Own the Business Continuity Management (BCM) and disaster recovery organization
• Design and maintain policy and guideline lifecycle
• Ensure audit readiness and transparent risk reporting
• Drive Zero-Trust and supply-chain security initiatives

Technical Support – GE Wind Turbines

Technical Support – Vestas Wind Turbines

IT Risk & Governance Manager