Service Coordinator

EnerSys

Coordinate administrative and supportive account, sales and service activities at EnerSys, a leader in stored energy solutions. Handle customer inquiries and order management to ensure satisfaction.

Posted 7/10/2026full-timeReading • Pennsylvania • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong capabilities in order management, customer service, and effective communication to enhance operational efficiency and support sales activities. Proficient in handling customer inquiries and resolving issues while ensuring compliance with company policies.

Highest-signal resume keywords

Order ManagementCustomer Service ExperienceMicrosoft Office Suite ProficiencySalesforce ExperienceCustoms Clearance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order EntryService ReportingPreventive Maintenance ReportingIssue ResolutionFreight Damage Claims Handling

Soft Skills

CommunicationCoordinationProblem-Solving

Tools & Technologies

SalesforceBaanSAP

Industry Keywords

Customs DeclarationOperational ImprovementKPI Management

About the role

Key responsibilities & impact

Coordinate and execute administrative and supportive account, sales and service activities
Handle questions, complaints and requests from customers, within company policies and procedures
Order management, enter service and parts orders, provide order status, scheduled ship date, actual ship date, pro number, proof of delivery, etc.
Communicate Service Reports and Preventive Maintenance reporting to customers and internal Sales teams
Assist in resolution of order related issues
Follow up on uncompleted dispatches
Assist in coordination of service and installation, handle freight damage claims, product returns, and credits
Escalate and resolve anomalies and concerns without delay, where KPI’s may be affected
Oversee improvements to operational functions to increase the effectiveness, efficiency, coordination, and communication between these functions and support departments
Contact with the Forwarder Shipping Agents to complete the customs declaration of export products
Responsible for customs clearance of imported materials and equipment

Requirements

What you’ll need

High school diploma or equivalent
2-4 years order entry experience or equivalent experience
Proficient in Microsoft Office Suite
Customer service experience in an office setting
Salesforce/Baan/SAP experience preferred

Benefits

Comp & perks

Equal employment opportunities to all employees and applicants for employment
Prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.