Senior Director, Customer Success

EnerSys

Senior Director of Customer Success managing post-sale execution for EnerSys Energy Systems. Leading cross-functional teams to ensure customer commitments are fulfilled reliably and improving overall customer experience.

Posted 5/18/2026full-timeReading • Pennsylvania • 🇺🇸 United StatesSeniorWebsite

About the role

Key responsibilities & impact

Own the post‑sale customer journey, ensuring clarity, continuity, and responsiveness across touchpoints
Serve as the internal point of coordination for resolving customer execution needs, commercial, operational, or service‑related
Ensure customers consistently experience EnerSys as reliable, predictable, and easy to do business with
Lead technical support and order entry teams while evolving them from reactive, transaction‑oriented functions into customer‑focused execution teams
Drive improvements in order accuracy, response time, and resolution effectiveness
Ensure customer interactions reinforce trust, transparency, and follow‑through
Define customer success engagement models by segment and complexity
Improve productivity by optimizing processes and cross-functional engagement
Establish repeatable operating rhythms (escalation management, reviews, feedback loops)
Coordinate Sales, Services, Operations, Supply Chain, and Product teams to ensure customer commitments are fulfilled as promised
Provide structured visibility and metrics into execution risks, delivery constraints, and customer experience trends
Support Sales by maintaining execution credibility with customers and minimizing friction post‑handoff

Requirements

What you’ll need

Minimum 4-year University degree in related discipline (business, engineering, etc.)
10–15+ years leading customer‑facing operations such as customer success, service operations, customer care, or order‑to‑delivery teams
Demonstrated success transforming support or transactional organizations into customer‑centric execution models
Strong cross‑functional leadership skills within matrixed, global organizations

Benefits

Comp & perks

EnerSys provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type.

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Soft Skills

leadershipcustomer successcross-functional collaborationcommunicationproblem-solvingprocess optimizationtrust buildingtransparencycustomer engagementoperational excellence

Certifications

4-year University degree