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Customer Service Representative
EnerSysCustomer Service Representative handling customer service responsibilities and scheduling orders for EnerSys. Requires customer service experience and supportive skills for industrial applications.
About the role
Key responsibilities & impact- Responsible for providing customer service by taking and placing orders.
- Scheduling production and shipments to meet customer demand.
- Demonstrate a consistently positive, cooperative, self-motivated, courteous and professional attitude and demeanor.
- Attend regularly in person with on time arrival as scheduled.
- Confer with customers to determine parts and or services required.
- Provide customers with accurate information about unit prices, shipping dates, anticipated delays and other requested information.
- Ability to enter data accurately using electronic, paper, and other means to record information.
- Processes orders in the scheduled time. Verifies pricing and enters data into computer.
- Participate in annual Physical Inventory. Participate on improvement teams and/or committees.
- Maintain files for easy access and meet all regulations. Prepare/maintain international shipment paperwork.
Requirements
What you’ll need- A high school diploma and two years of customer service experience are required.
- A four year business degree and two years of customer service experience in a high volume manufacturing based customer service facility preferred.
- Possess excellent written and verbal communication skills.
- Proficient computer skills in use of standard office software.
- Negotiation skills a must for conflict resolution.
- Ability to interpret customer requests and relate to specific parts.
- Demonstrated planning and organizing skills.
- Proven record of controlling parallel and multiple tasks and projects.
- Ability to verbally communicate with customers telephonically using standard business English and acceptable grammar.
- Mathematical Skills: Understand and perform business mathematical concepts.
- Computer Skills: Proficient in the use of business software and computer hardware.
Benefits
Comp & perks- Equal employment opportunities
- Prohibits discrimination and harassment of any type
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data entryorder processingpricing verificationmathematical skillscustomer service
Soft Skills
communication skillsnegotiation skillsplanning skillsorganizational skillsself-motivationcourteous demeanorprofessional attitude