Field Service Technician II

EnerSys

Field Service Technician ensuring customer equipment operates at peak performance through on-site service, maintenance, and equipment repair. Focused on energy systems solutions for telecommunications and utilities.

Posted 4/24/2026full-timeEast Syracuse • New York • 🇺🇸 United StatesJunior💰 $25 - $33 per hourWebsite

About the role

Key responsibilities & impact

Travel to customer sites to perform basic installation, preventative maintenance, and basic repair of battery equipment
Perform preventative maintenance to ensure optimal equipment performance and minimize downtime
Troubleshoot and diagnose common technical issues, replace defective parts, and reassemble equipment
Provide on-site technical assistance and training to customers on the safe operation of their equipment
Build and maintain strong customer relationships by providing timely, efficient, and professional service
Effectively communicate with customers to understand their needs, explain technical details, and resolve concerns
Act as a liaison between the customer and the company to ensure customer satisfaction
Adhere to all company safety policies and procedures, including OSHA, DOT Hazmat, and ISO9000 standards
Maintain accurate records of service calls, maintenance activities, and customer interactions

Requirements

What you’ll need

Minimum 1 ½ years of field service experience in electrical, telecom, or energy-related fields
Basic understanding of electrical systems and test equipment
Ability to read and interpret technical documents, such as schematics and manuals
Solid communication and interpersonal skills
Ability to work independently and manage time effectively
Valid driver's license and acceptable driving record for insurability
Availability to work non-standard hours in a 24/7 work week
Ability to lift 75 lbs. and carry equipment, climb ladders, and work in confined spaces
Ability to perform physical tasks, such as bending, stooping, and kneeling.

Benefits

Comp & perks

Paid time off plus paid holidays
Medical/dental/vision insurance plan
Life insurance
Short/long term disability
Tuition reimbursement
Flex spending
Employee stock purchase plan
401K plan

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

installationpreventative maintenancetroubleshootingdiagnosisrepairelectrical systemstest equipmentreading schematicstechnical documentation

Soft Skills

customer relationship managementcommunicationinterpersonal skillsindependent worktime management

Certifications

valid driver's license