Field Service Technician II
EnerSys
full-time
Posted on:
Location Type: Office
Location: Romeoville • Illinois • United States
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Job Level
About the role
- Travel to customer sites to perform basic installation, preventative maintenance, and basic repair of battery equipment.
- Perform preventative maintenance to ensure optimal equipment performance and minimize downtime.
- Troubleshoot and diagnose common technical issues, replace defective parts, and reassemble equipment.
- Provide on-site technical assistance and training to customers on the safe operation of their equipment.
- Build and maintain strong customer relationships by providing timely, efficient, and professional service.
- Effectively communicate with customers to understand their needs, explain technical details, and resolve concerns.
- Act as a liaison between the customer and the company to ensure customer satisfaction.
- Maintain accurate records of service calls, maintenance activities, and customer interactions.
- Complete timely reports, including service reports, expense reports, and quality alerts.
Requirements
- Minimum 1 ½years of field service experience in electrical, telecom, or energy-related fields
- Basic understanding of electrical systems and test equipment (Aptitude exam is part of application process; 70% passing score required)
- Ability to read and interpret technical documents, such as schematics and manuals.
- Solid communication and interpersonal skills.
- Ability to work independently and manage time effectively.
- Valid driver's license and acceptable driving record for insurability.
- Availability to work non-standard hours in a 24/7 work week.
- Ability to lift 75 lbs. and carry equipment, climb ladders, and work in confined spaces
- Ability to perform physical tasks, such as bending, stooping, and kneeling.
Benefits
- Adhere to all company safety policies and procedures, including OSHA, DOT Hazmat, and ISO9000 standards.
- Operate material handling equipment safely and maintain a clean and organized work environment.
- Complete all required safety and compliance training.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
installationpreventative maintenancetroubleshootingdiagnosisrepairreading technical documentsunderstanding electrical systemsusing test equipmentlifting 75 lbsperforming physical tasks
Soft Skills
communicationinterpersonal skillscustomer relationship managementtime managementindependenceproblem-solvingprofessionalismtrainingcustomer satisfactionliaison
Certifications
valid driver's license