Field Service Technician II

EnerSys

Field Service Technician ensuring customers' energy systems operate effectively at telecommunications and data centers. Responsible for installation, maintenance, and technical support for battery equipment.

Posted 4/14/2026full-timeRomeoville • Illinois • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

Travel to customer sites to perform basic installation, preventative maintenance, and basic repair of battery equipment.
Perform preventative maintenance to ensure optimal equipment performance and minimize downtime.
Troubleshoot and diagnose common technical issues, replace defective parts, and reassemble equipment.
Provide on-site technical assistance and training to customers on the safe operation of their equipment.
Build and maintain strong customer relationships by providing timely, efficient, and professional service.
Effectively communicate with customers to understand their needs, explain technical details, and resolve concerns.
Act as a liaison between the customer and the company to ensure customer satisfaction.
Maintain accurate records of service calls, maintenance activities, and customer interactions.
Complete timely reports, including service reports, expense reports, and quality alerts.

Requirements

What you’ll need

Minimum 1 ½years of field service experience in electrical, telecom, or energy-related fields
Basic understanding of electrical systems and test equipment (Aptitude exam is part of application process; 70% passing score required)
Ability to read and interpret technical documents, such as schematics and manuals.
Solid communication and interpersonal skills.
Ability to work independently and manage time effectively.
Valid driver's license and acceptable driving record for insurability.
Availability to work non-standard hours in a 24/7 work week.
Ability to lift 75 lbs. and carry equipment, climb ladders, and work in confined spaces
Ability to perform physical tasks, such as bending, stooping, and kneeling.

Benefits

Comp & perks

Adhere to all company safety policies and procedures, including OSHA, DOT Hazmat, and ISO9000 standards.
Operate material handling equipment safely and maintain a clean and organized work environment.
Complete all required safety and compliance training.

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

installationpreventative maintenancetroubleshootingdiagnosisrepairreading technical documentsunderstanding electrical systemsusing test equipmentlifting 75 lbsperforming physical tasks

Soft Skills

communicationinterpersonal skillscustomer relationship managementtime managementindependenceproblem-solvingprofessionalismtrainingcustomer satisfactionliaison

Certifications

valid driver's license