EnergySolutions

Solar Programs Project Manager I – Consumer Protection

EnergySolutions

full-time

Posted on:

Location Type: Remote

Location: Remote • Illinois • 🇺🇸 United States

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Salary

💰 $69,000 - $79,000 per year

Job Level

JuniorMid-Level

About the role

  • Work as a member of a high-performing team to help address complaints by consumers participating in the Illinois Shines program (the “Program”).
  • Work with consumers (both telephonically and via email) on their complaints and help facilitate resolution of those complaints with the consumer’s solar companies.
  • Help identify ways to strengthen consumer protections in the Program.
  • Document and categorize complaints received.
  • Draft disciplinary-related letters to vendors alleged to have violated Program requirements.
  • Conduct informal mediation with Program entities (and unregistered entities and consumers, as necessary) related to alleged Program violations.
  • Timely draft pre-disciplinary and disciplinary-related letters to entities alleged to have violated Program requirements.
  • Update public-facing Consumer Protection Database.
  • Follow established SOPs for complaint resolution, disciplinary action, and other processes.
  • Document statistics contributing to disciplinary and complaint reporting.
  • Provide educational materials related to consumer protection requirements and best practices for vendors participating in Illinois Shines.
  • Contribute to educational workshops on consumer protection topics such as marketing best practices and Program requirements.
  • Attend and actively participate in regular internal and client meetings.
  • Attend other regular and special department and company-wide meetings, as scheduled.
  • Perform and/or manage special projects related to consumer protection issues, as assigned.

Requirements

  • A bachelor’s degree
  • A minimum of 2 years of relevant work experience in consumer protection, complaint handling, and/or solar energy
  • Strong written and verbal communication skills
  • Exceptional attention to detail and ability to handle multiple cases
  • Extensive experience using Microsoft Office (Office365, SharePoint, OneNote)
  • A one page cover letter will be required explaining your interest in the company and the role (the use of AI is prohibited in the drafting)
Benefits
  • Compensation is commensurate with experience and includes a generous retirement package.
  • Energy Solutions provides an excellent benefits package including medical, dental and vision insurance, other pre-tax contribution plans and an Employee Stock Ownership Plan (ESOP).

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
complaint handlingconsumer protectionmediationdocument categorizationdisciplinary actionstatistical reportingeducational material developmentworkshop facilitation
Soft skills
written communicationverbal communicationattention to detailmultitaskingteam collaboration