Customer Success Manager

EnergyElephant

Customer Success Manager ensuring customer satisfaction and retention for EnergyCAP's software solutions. Collaborating with teams to drive customer adoption and long-term partnerships.

Posted 6/30/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $110,000 - $120,000 per yearWebsite

About the role

Key responsibilities & impact

Own and manage a book of customer accounts, maintaining regular contact to ensure satisfaction, adoption, and retention
Lead value-based conversations that align EnergyCAP solutions to customer goals and outcomes
Partner closely with Strategic Account Managers (SAMs) to support renewals, adoption goals, and overall account health
Drive customer adoption and renewal readiness by proactively identifying risks, opportunities, and success milestones
Use health scores, usage data, and customer insights to prioritize outreach and drive proactive action
Support net revenue retention by identifying expansion opportunities tied to demonstrated and realized customer value
Act as the voice of the customer internally, collaborating with Product, Onboarding, Implementation, Support, and other teams
Transition customers from Onboarding to ongoing Customer Success, ensuring a smooth, confident, and effective post-sales experience

Requirements

What you’ll need

Customer-facing experience, such as Customer Success, ENC Project Management, Sales Administration, or Customer Support
Experience managing the customer renewal lifecycle, including renewal planning, risk mitigation, and value reinforcement
Understanding of utility billing concepts and carbon accounting fundamentals
Working knowledge of sustainability metrics, including GHG Scope 1, 2, and 3
Experience with CRM and Customer Success tools, with Salesforce and ChurnZero preferred
Strong analytical skills, including advanced Excel capabilities for reporting, analysis, and customer insights
Ability to balance reactive support with proactive value-add strategies
Strong ability to handle challenging customer interactions with professionalism and confidence
Proven training and presentation skills, including comfort with in-person customer training
Ability to thrive in complex, fast-paced environments while promoting positive customer experiences
A customer-first mindset with the ability to identify adoption, expansion, and upsell opportunities

Benefits

Comp & perks

100% company-paid Health, Dental & Vision coverage for you, plus competitive cost-sharing for your family
Company-paid Life & LTD Insurance for peace of mind
Adoption Grants and paid leave to support your growing family
Wellness program offerings designed to strengthen your physical and mental health and overall well-being
401(k) with a 3% company match—helping you plan confidently for the future
Monthly Connectivity Stipend so you can work seamlessly from anywhere
Emergenetics Development Program to help you understand and leverage your strengths
Tuition Assistance to fuel your continued learning and career growth
Flexible Time Off so you can recharge and enjoy life outside of work
A remote-first workplace that offers balance and flexibility, with the option to connect in-person at our offices
Charitable contributions & matched giving to amplify your impact
Paid community service hours—because giving back matters

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Customer Success ManagementRenewal Lifecycle ManagementSustainability MetricsUtility Billing ConceptsAnalytical SkillsAdvanced ExcelValue ReinforcementRisk MitigationCustomer InsightsProactive Strategies

Soft Skills

ProfessionalismConfidence in Customer InteractionsTraining and Presentation SkillsCustomer-First MindsetAbility to Thrive in Fast-Paced Environments