Strategic Account Manager

EnergyElephant

Strategic Account Manager responsible for revenue growth across established customer accounts in energy management at EnergyCAP. Collaborating cross-functionally to ensure retention, satisfaction, and pipeline management.

Posted 5/21/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $70,000 - $80,000 per yearWebsite

About the role

Key responsibilities & impact

Manage and grow assigned customer accounts through proactive engagement that drives retention, satisfaction, and long-term value.
Own account revenue by delivering consistent performance against ARR and quota targets through renewals and expansion execution.
Build and manage pipeline within your accounts by identifying, qualifying, and advancing upsell/cross-sell opportunities.
Support renewals end-to-end including timelines, customer communication, negotiation support, and internal coordination to ensure on-time renewal completion.
Maintain accurate CRM data and forecasting visibility across pipeline, renewals, account status, and revenue expectations.
Lead strategic account planning and quarterly business reviews to track goals, align on outcomes, and uncover additional growth opportunities.
Partner cross-functionally with Sales, CSM, Support, Marketing, RevOps and Finance to resolve customer needs and drive customer and business outcomes.
Support strategic initiatives and priority projects including complex renewals, multi-year agreements, pricing or contract updates, and process improvement efforts.

Requirements

What you’ll need

2–3 years of sales-related experience (BDR, Account Manager, AE, or similar), preferably in a B2B and/or consultative sales environment
Experience managing a portfolio of customer accounts and owning ongoing customer outcomes
Proven ability to support renewals, retention, and revenue growth through disciplined execution and relationship management
Strong written and verbal communication skills, including confidence working with decision-makers and handling difficult conversations
Ability to build trusted customer relationships through proactive engagement, expectation setting, and strong follow-through
Strong organization, time management, and prioritization skills with the ability to manage a high-volume book of business
Experience using CRM tools and sales processes to manage pipelines, track performance, and forecast accurately
Ability to collaborate cross-functionally and align internal teams to deliver customer success and revenue results
Ownership mindset and adaptability, with the ability to work through ambiguity and consistently deliver results
Associate degree required (bachelor's degree preferred).

Benefits

Comp & perks

100% company-paid Health, Dental & Vision coverage for you, plus competitive cost-sharing for your family
Company-paid Life & LTD Insurance for peace of mind
Adoption Grants and paid leave to support your growing family
Wellness program offerings designed to strengthen your physical and mental health and overall well-being
401(k) with a 3% company match—helping you plan confidently for the future
Monthly Connectivity Stipend so you can work seamlessly from anywhere
Emergenetics Development Program to help you understand and leverage your strengths
Tuition Assistance to fuel your continued learning and career growth
Flexible Time Off so you can recharge and enjoy life outside of work
A remote-first workplace that offers balance and flexibility, with the option to connect in-person at our offices
Charitable contributions & matched giving to amplify your impact
Paid community service hours—because giving back matters

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

sales experienceaccount managementrenewals supportrevenue growthpipeline managementforecastingcustomer engagementrelationship managementcontract negotiationprocess improvement

Soft Skills

communication skillsorganizationtime managementprioritizationcollaborationadaptabilityownership mindsetcustomer relationship buildingproblem-solvingstrategic planning

Certifications

Associate degreeBachelor's degree