Administering, maintaining, and developing the ServiceNow platform across the organization.
Handle technical administration and maintenance of ServiceNow ITSM Professional within a Domain Separated environment.
Identify ways to optimize the platform to enhance overall user satisfaction.
Collaborate with cross-functional teams to develop scalable enhancements and integrations.
Design workflows and business rules on ServiceNow to improve services.
Serve as the primary contact for operational requests, issues, and planning related to ServiceNow.
Manage ServiceNow release upgrades.
Partner closely with Software Development Engineers to coordinate updates, patches, and configuration adjustments.
Deliver training on ServiceNow procedures and processes.

Requirements

More than five years working hands-on in complex, enterprise-level ServiceNow environments for Managed Services Providers.
In-depth understanding of ITSM Pro modules—such as Incident, Problem, Change, Request Fulfillment, Service Catalog, Knowledge, Asset Inventory, and Service Level.
Strong familiarity with CSM, ITOM (including CMDB), and IT Asset Management.
Proficient in Now Assist Admin Console for AI configuration.
Experienced with Agentic Workflows.
Skilled in Integration Hub for linking GenAI with external systems.
ServiceNow Certified System Administrator (CSA) required; CIS-ITSM is preferred.
Completion of multiple end-to-end ServiceNow implementations.

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

ServiceNowITSMCSMITOMNow Assist Admin ConsoleIntegration HubAgentic WorkflowsServiceNow implementationsIncident managementChange management

Soft Skills

collaborationuser satisfaction optimizationtraining deliveryproblem-solvingcommunication

Certifications

ServiceNow Certified System Administrator (CSA)CIS-ITSM