Salesforce Platform Lead

Energy Systems Group (ESG)

Salesforce Platform Lead managing ESG's Salesforce Sales Cloud environment. Responsible for administration, enhancement, and support with hands-on Salesforce expertise.

Posted 7/25/2026full-timeRemote • 🇺🇸 United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Salesforce administration, including user management, data quality, and system configuration. Proficient in translating business needs into scalable Salesforce solutions while ensuring platform sustainability and user experience.

Highest-signal resume keywords

Salesforce Administrator CertificationSalesforce Sales Cloud ConfigurationSalesforce Service Cloud ConfigurationSalesforce Flow DevelopmentData Quality Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Salesforce AdministrationUser ManagementPermission SetsValidation RulesReportsDashboardsLightning PagesData CleanupDeduplicationAutomation Tools

Soft Skills

Problem-SolvingCommunication SkillsStakeholder ManagementProject ManagementUser Training

Tools & Technologies

Salesforce PlatformSalesforce FlowsChange Management ToolsIntegration ToolsTesting Tools

Certifications & Qualifications

Salesforce Administrator Certification

Industry Keywords

Data GovernanceUser AdoptionSystem PerformanceBusiness Process ImprovementPlatform Health

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Serve as the primary administrator and technical owner for the Salesforce platform.
Manage user setup, roles, profiles, permission sets, security access, queues, public groups, and related administrative functions
Respond to user-generated tickets, support requests, system questions, and reported issues
Troubleshoot and resolve bugs, configuration issues, data issues, user access issues, automation errors, and system defects
Maintain core Salesforce configuration, including objects, fields, page layouts, Lightning record pages, record types, validation rules, flows, reports, dashboards, and list views
Monitor system performance, user adoption, data integrity, and overall platform health
Support Salesforce releases, sandbox testing, change management, and deployment activities
Maintain documentation of system configuration, business processes, data definitions, and support procedures
Lead and execute small-to-mid-sized Salesforce enhancement projects from intake through implementation
Partner with stakeholders to understand business needs and translate them into practical Salesforce solutions
Recommend scalable, maintainable, and best-practice-aligned solutions rather than simply fulfilling requests as submitted
Configure and enhance Salesforce functionality using declarative tools, including Flow, dynamic forms, page layouts, validation rules, approval processes, reports, dashboards, and related platform features
Support integrations between Salesforce and other business systems, including requirements gathering, testing, troubleshooting, and coordination with technical partners or vendors
Evaluate the impact of requested changes on existing processes, data, reporting, user experience, integrations, and downstream systems
Support user acceptance testing, deployment planning, training documentation, and post-launch support for system changes
Identify opportunities to simplify processes, reduce technical debt, improve user experience, and increase Salesforce adoption
Own and improve Salesforce data quality standards, including field usage, required data, duplicate management, naming conventions, data completeness, and reporting accuracy
Partner with business leaders to define and maintain consistent data definitions, field governance, and reporting standards
Monitor data quality trends and recommend corrective actions, automation, validation rules, dashboards, or process changes
Support data imports, exports, updates, cleanup efforts, deduplication, and migration activities
Ensure platform changes support accurate pipeline management, forecasting, reporting, and business decision-making
Serve as a trusted Salesforce advisor to business stakeholders
Help business users understand what Salesforce can and should do, while guiding them away from overly complex, manual, or non-scalable solutions
Balance business needs with platform sustainability, user experience, security, data quality, and long-term maintainability
Stay current on Salesforce releases, features, best practices, and platform capabilities
Work with internal IT, external consultants, vendors, and business teams to ensure Salesforce solutions are properly designed, tested, documented, and adopted

Requirements

What you’ll need

Bachelors degree in Information Systems, Management Information Systems, Computer Science, Business Administration, Information Technology, Data Analytics, or a related field preferred
Five or more years of hands-on Salesforce administration experience
Salesforce Administrator certification required
Strong experience configuring Salesforce Sales Cloud and/or Service Cloud
Experience managing users, permissions, roles, profiles, permission sets, objects, fields, page layouts, record types, validation rules, reports, dashboards, and Lightning pages
Hands-on experience building and troubleshooting Salesforce Flows
Experience supporting business users through tickets, issue resolution, enhancement requests, and system training
Ability to translate business requirements into scalable Salesforce configuration
Strong understanding of Salesforce data model, security model, automation tools, reporting, and platform governance
Strong data quality mindset, including experience with data cleanup, deduplication, field governance, and reporting accuracy
Ability to evaluate requests and recommend best-practice solutions
Strong problem-solving skills and ability to troubleshoot system issues independently
Excellent communication skills with both technical and non-technical stakeholders
Ability to manage multiple priorities, support requests, and enhancement projects simultaneously

Benefits

Comp & perks

Professional growth and development programs including tuition reimbursement
Comprehensive health, dental, vision insurance plans and wellness plans for employee and your family
Life insurance, short-term disability, long-term disability, and supplemental benefits
401(k) Savings Plan
Nine Paid Holidays with three floater holidays
Paid Vacation and Personal/Sick Leave
Paid Parental Leave for the birth, adoption, or placement of a child/children
Highly competitive salaries and incentive structure