Aftermarket Support Product Manager

Energy Power Systems Australia

Aftermarket Product Support Manager at EPSA growing parts and service solutions across Caterpillar Energy Solutions. Collaborating with teams to deepen customer value and enhance equipment performance.

Posted 7/27/2026full-timeEastern Creek • 🇦🇺 AustraliaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in aftermarket sales and customer support, with a strong focus on building customer relationships and managing service contracts. Proficient in utilizing Salesforce for opportunity management and maintaining customer engagement.

Highest-signal resume keywords

Aftermarket Sales ExperienceCustomer Relationship ManagementService Contract ManagementSalesforce ProficiencyMechanical Background

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementProduct SupportParts and ServicesService SalesPower Generation SystemsGas EnginesDiesel EnginesCustomer Value Agreements

Soft Skills

Communication SkillsStakeholder ManagementCommercial Acumen

Tools & Technologies

SalesforceCRM Platforms

Certifications & Qualifications

Current Australian Driver's Licence

Industry Keywords

Caterpillar Energy SolutionsIndustrial EquipmentGas CompressionIndustrial Engine Applications

About the role

Key responsibilities & impact

Develop and grow aftermarket parts, service and customer support opportunities across Caterpillar Energy Solutions customers.
Build and maintain strong customer relationships, identifying opportunities to enhance equipment performance and lifecycle value.
Establish and grow Customer Value Agreements (CVAs), maintenance agreements and long-term service contracts.
Generate and qualify opportunities for both aftermarket and new equipment sales, collaborating closely with internal stakeholders.
Maintain accurate customer engagement, opportunity and pipeline information within Salesforce to support long-term account growth.

Requirements

What you’ll need

Experience in aftermarket sales, product support, parts and services, account management, service sales or a related customer-facing role.
Strong understanding of industrial equipment, power generation systems, gas engines, diesel engines or related technologies.
Proven ability to build trusted customer relationships and identify opportunities that deliver mutual value.
Trade qualifications, mechanical background
Strong commercial, communication and stakeholder management skills.
Current Australian Driver's Licence and willingness to travel as required.
Highly regarded Experience working with Caterpillar Energy Solutions, power generation, gas compression or industrial engine applications.
Experience managing service contracts, Customer Value Agreements or maintenance agreements.
Experience using Salesforce or similar CRM platforms to manage customer activity and opportunities.

Benefits

Comp & perks

Structured onboarding and development through Cat® University
Paid birthday leave and volunteer leave
Team member recognition and service awards
Referral program incentives
Retail and health insurance discounts
Novated leasing options
Paid parental leave
Learning and development opportunities