Community Manager
Energy BBDO SP
full-time
Posted on:
Location Type: Hybrid
Location: São Paulo • Brazil
Visit company websiteExplore more
About the role
- Observe and interact with the audience using the brand's tone to build relationships and encourage engagement.
- Generate opportunities by analyzing fan behavior and events related to the brand.
- Prepare the brand's social calendar in coordination with Media and Creative teams, identifying opportunities and issues that arise day to day to include content and editorials.
- Monitor the brand's activity across its digital channels, evaluating engagement rates and the relevance of posts to optimize performance. Make course corrections and identify new interaction opportunities.
- Upload posts according to the schedule.
- Work with the BI team on projects to incorporate data-driven insights into your observations and analyses.
- Participate in briefing development together with Account, Creative and Media teams, compiling the annual inventory of content to be published according to client planning.
- Manage crisis situations, preparing reports that show required adjustments, correcting content, and analyzing traffic, comments, likes and potential negative perceptions of the product.
- Coordinate activities related to customer service, deadline tracking and execution of tasks by the Creative team and Production.
- Create and update Response Guides for consumers for each platform, using client-provided materials that contain the necessary product information.
- Resolve occasional issues not covered in the Response Guides by requesting support from the client.
- Generate proactive insights, presenting market opportunities to the client through monitoring of the digital environment.
- Align strategies by communicating with the teams involved in the project.
- Perform other related activities as requested, instructed or supervised by your immediate manager to contribute to the team and to your professional development.
Requirements
- Degree in Advertising, Marketing or related fields.
- Familiarity with social networks such as Facebook, Instagram, LinkedIn, YouTube, TikTok, Kwai, Twitter and other platforms;
- Knowledge of the Microsoft Office suite;
- Ability to interact easily with agency departments;
- Familiarity with Keynote;
- English (preferred)
Benefits
- Inclusive and diverse environment
- Opportunities for knowledge exchange and learning
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data analysiscontent creationsocial media managementdigital marketingcrisis managementreportingaudience engagementperformance optimizationeditorial planningcustomer service
Soft Skills
relationship buildingcommunicationcollaborationproblem-solvingadaptabilitycreativityorganizational skillsinsight generationteam coordinationproactive thinking