Customer Success Manager – Standard

Energage

Customer Success Manager building client loyalty and success through product adoption for small market accounts at Energage. Collaborating with various departments to ensure customer satisfaction.

Posted 5/22/2026full-timeRemote • Arizona, Florida, Maryland, Missouri, New Jersey, New York, North Carolina, Pennsylvania, South Carolina, Tennessee, Texas, Wisconsin • 🇺🇸 United StatesMid-LevelSenior💰 $75,000 per yearWebsite

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

Aid company growth by nourishing, building, and growing relationships across a portfolio of clients
Establish clear goals, milestones and metrics that you and the Customer will be working towards; periodically re-assessing and reviewing these with the Customer
Understand and align with your clients business goals, most importantly using the Energage platform to help them in achieving those goals
Work collaboratively with a variety of other departments, such as Onboarding and Support, Consulting Solutions, Partnerships, and Contracts to ensure ongoing customer satisfaction and retention
Contribute to revenue generation through renewals and account expansion by identifying upselling opportunities for consulting services and cross-selling new products
Completing regular checkpoints via phone and email, sending relevant marketing content, etc.

Requirements

What you’ll need

Must be able to articulate customer business requirements and serve as the customer voice internally, even anticipating customer needs based on common scenarios experienced. Clients have the impression that you listen and understand their problems
Must be skilled at solving business problems for our customers using the Energage platform and other Energage offerings
Strong multi-task management skills across a varied set of responsibilities
Strong communication skills (written, verbal, and presentation)
A consultative approach; the ability to develop rapport and trust with internal teams to achieve broader business objectives and goals
Highly organized, team player, responsive, positive, excellent collaborator, and critical thinker
High level of intellectual curiosity. You see opportunity and growth in learning more about what you do and how it impacts others
Maintain accurate records of all activities in SalesForce.com

Benefits

Comp & perks

PTO policy includes company holidays, sick time, vacation time, and floating holidays
Remote
Company pays a portion of individual health care premium
Option to participate in a company-sponsored 401(k)
Training and education
Professional development; all employees have access to a third party professional coach
Tuition reimbursement program
Opportunity to work for a purpose-driven organization using business as a force for good

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

problem solvingcustomer requirements articulationupsellingcross-sellingaccount expansionmetrics establishmentbusiness goal alignment

Soft Skills

communicationcollaborationorganizationalmulti-task managementconsultative approachrapport buildingcritical thinkingintellectual curiosity