After-Sales Manager
ENERCON
full-time
Posted on:
Location Type: Remote
Location: Portugal
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About the role
- Manage the financial and commercial performance of the After Sales business, ensuring revenue and business continuity
- Act as the main After Sales account manager and primary customer relationship owner
- Handle commercial negotiations after Taking Over (claims, deductions, payments)
- Monitor customer satisfaction and ensure effective handling of complaints
- Track market trends, regulations, and competitor activity
- Contribute to the development and promotion of After Sales products
- Manage contracts, quotations, and commercial decision‑making with customers
- Maintain regular customer contact and coordinate with the service organization for alignment
- Advise customers on After Sales solutions and promote additional products and services
- Monitor compliance with commercial contractual obligations
- Support decision‑making within major component replacement processes
- Report market insights, customer needs, and competitor developments
Requirements
- Master degree in Engineering, Business or equivalent
- Fluent English, both in writing and verbal interactions
- Minimum 5 years work experience in the commercial field
- Skilled in active listening and interpersonal communication
- Strong time management and prioritization skills
- Ability to analyze problems and implement effective solutions
- Comfortable with decision-making under pressure
Benefits
- Hybrid work system
- Private health insurance
- Extra days’ vacation
- Network of partners with discounts for employees
- Possibility to grow professionally and have international career
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
financial performance managementcommercial performance managementcontract managementnegotiationcustomer relationship managementmarket analysisproblem analysissolution implementationcustomer satisfaction monitoringcommercial decision-making
Soft Skills
active listeninginterpersonal communicationtime managementprioritizationdecision-making under pressurecustomer servicecomplaint handlingrelationship buildingadaptabilityanalytical thinking
Certifications
Master's degree in EngineeringMaster's degree in Business