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About the role
Key responsibilities & impact- Provide an excellent customer experience via email, live chat, and social media.
- Ensure a seamless transaction process throughout our marketplace at all times.
- Actively drive resolution of customer issues resulting in customer satisfaction and retention.
- Maintain and/or improve your team’s Customer Support Metrics.
- Collaborate, problem-solve, and/or strategize with team members in order to identify opportunities for improvements and growth.
Requirements
What you’ll need- 1+ years of experience providing support to clients or users via email, phone, live chat, bots, or social media.
- Strong written and verbal English proficiency — required for all roles.
- Written and verbal Spanish fluency, in addition to English — required for LATAM-facing roles only.
- Sense of urgency and appreciation for clear, timely communication with both users and teammates.
- Ability to effectively prioritise workload and deliver results as part of a team.
- Ability to work shift-based schedules in line with business needs, including evenings, nights, and weekends depending on the market you cover.
Benefits
Comp & perks- Opportunity to join our Employee Stock Options program.
- Opportunity to help scale a unique product.
- Various bonus systems: performance-based, referral, additional paid leave, personal learning budget.
- Paid volunteering opportunities.
- Work location of your choice: office, remote, opportunity to work and travel.
- Personal and professional growth at an exponential rate supported by well-defined feedback and promotion processes.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer supportemail supportlive chat supportsocial media supportproblem-solvingtransaction process managementcustomer satisfactioncustomer retentionworkload prioritizationshift-based scheduling
Soft Skills
communicationteam collaborationsense of urgencytimely communicationadaptabilityinterpersonal skillsstrategic thinkingcustomer experience focusresults-orientedattention to detail