AVP, Claims Account Manager

Endurance

AVP, Claims Account Manager at Sompo managing claims for large national accounts. Building relationships with clients and brokers to ensure strong service delivery and collaboration.

Posted 7/16/2026full-timeChicago • Illinois, North Carolina • 🇺🇸 United StatesLead💰 $130,000 - $190,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in managing insurance claims service delivery, particularly for large national accounts, with a strong focus on relationship management, data integrity, and claims analysis. Proficient in developing financial and statistical analyses to support client needs and enhance service delivery.

Highest-signal resume keywords

Insurance Claims ManagementAlternative Risk Transfer MechanismsProperty, Casualty, and Workers’ Compensation ClaimsRelationship ManagementMicrosoft Office Suite Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims AnalysisData Integrity MonitoringContract ManagementClaims Trend AnalysisFinancial Analysis

Soft Skills

LeadershipCollaborationNegotiationPresentationProblem-Solving

Industry Keywords

Claims Handling PreferencesClient Service ExecutionSales ProposalsClient PresentationsClaims Activity Monitoring

About the role

Key responsibilities & impact

Build and manage relationships between claim operations, clients, brokers, and business partners to support strong service delivery and collaboration
Support business development by preparing competitive sales proposals, participating in client and broker presentations, and assisting Underwriting with marketing and claims-related needs
Oversee client service execution, including timely contract completion and resolution of contract, billing, and funding issues
Manage client claim file review meetings and establish claims handling preferences, reporting protocols, infrastructure, and electronic claim handling instructions
Monitor claims activity, data integrity, and coding accuracy to ensure adherence to client protocols and effective service delivery
Analyze claims trends, act as a key claims contact for aligned brokers, contribute to continuous improvement initiatives, and travel as needed

Requirements

What you’ll need

Minimum 10 years of insurance claims experience, including managing claim service delivery for large national accounts
Experience with Alternative Risk Transfer mechanisms and unbundled claim programs
Strong technical knowledge across Property, Casualty, and Workers’ Compensation claims
Demonstrated leadership, teamwork, collaboration, negotiation, presentation, and problem-solving skills, with a strategic and proactive approach
Advanced relationship management and communication skills, with the ability to work effectively with internal and external stakeholders
Ability to develop and present financial and statistical analysis to clients, with proficiency in Microsoft Office Suite, including Excel, PowerPoint, and Word.

Benefits

Comp & perks

Two medical plans to choose from, including a Traditional PPO & a Consumer Driven Health Plan with a Health Savings account providing a competitive employer contribution
Pharmacy benefits with mail order options
Dental benefits including orthodontia benefits for adults and children
Vision benefits
Health Care & Dependent Care Flexible Spending Accounts
Company-paid Life & AD&D benefits, including the option to purchase Supplemental life coverage for employee, spouse & children
Company-paid Disability benefits with very competitive salary continuation payments
401(k) Retirement Savings Plan with competitive employer contributions
Competitive paid-time-off programs, including company-paid holidays
Competitive Parental Leave Benefits & Adoption Assistance program
Employee Assistance Program
Tax-Free Commuter Benefit
Tuition Reimbursement & Professional Qualification benefits