IT Help Desk, Field Engineer

Endsight

IT Help Desk & Field Engineer assisting clients in San Diego with technology solutions through onsite and remote support. Aiming to ensure seamless technology performance for clients of a fast-growing IT Managed Service Provider.

Posted 4/22/2026full-timeSan Diego • California • 🇺🇸 United StatesMid-LevelSenior💰 $34 - $43 per hourWebsite

Tech Stack

Tools & technologies

CitrixVMware

About the role

Key responsibilities & impact

You’ll be both the frontline hero and trusted guide for our clients, helping them succeed through technology that simply works.
Your days will include:
Heading onsite for hands-on installations, configurations, and troubleshooting as needed. This includes installing wired and wireless networking equipment, setting up workstations, installing and updating software, troubleshooting issues, and more.
Providing remote IT support across a variety of systems and platforms
Solving complex challenges with patience, curiosity, and a service-first mindset
Collaborating closely with teammates to create consistently excellent client experiences
Continuously learning new technologies and sharpening your craft

Requirements

What you’ll need

Must have 3 years minimum Field or Onsite Engineer or IT Help Desk experience
Previous MSP experience Required
Reliable Transportation and Current Driver's license
Strong aptitude for Customer Service
Ability to self-schedule and project plan for small engagements
Ability to organize and manage multiple priorities
Excellent analytical, verbal, and written communication skills
Ability to adapt quickly to new technologies and changing business requirements
Able and willing to collaborate as part of a team
Respond to emergency situations effectively, maintaining poise and focus
Certifications: CompTIA (A+, Network, Security), Microsoft Associate/Expert, VMware, Apple, Citrix
Bachelor's degree (in a related field) or equivalent experience

Benefits

Comp & perks

Medical: Company pays 100% of the base plan for the employee and family
Dental & Vision
401(k) with employer matching
Accrued Paid Time Off
9 Paid Holidays
Career Pathing

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

networking equipment installationsoftware installation and updatingtroubleshootingremote IT supportproject planningclient experience managementfield engineeringonsite supportMSP experiencecustomer service

Soft Skills

patiencecuriosityservice-first mindsetcollaborationanalytical skillsverbal communicationwritten communicationadaptabilityorganizationfocus

Certifications

CompTIA A+CompTIA Network+CompTIA Security+Microsoft AssociateMicrosoft ExpertVMware certificationApple certificationCitrix certification