Project Manager

• Manage a portfolio of 25+ concurrent IT projects of varying complexity and duration.
• Serve as the primary point of contact for clients and internal engineering teams; ensure timely, clear, and confident communication.
• Create and maintain project documentation, schedules, and updates using task management tools.
• Monitor project budgets; understand margin, leakage, and scope creep, and take action to mitigate risks.
• Translate technical concepts into business-friendly language for clients; facilitate non-technical client understanding.
• Foster client trust and satisfaction through professional conduct, responsiveness, and issue resolution.
• Collaborate effectively with technical teams and project coordinators to drive delivery excellence.
• Apply analytical thinking to identify patterns in project risk or bottlenecks; escalate systemic issues appropriately.
• Support a culture of continuous improvement, contributing to internal process refinements and best practice sharing.
• Demonstrate a learning mindset by deepening understanding of infrastructure concepts and project delivery techniques.

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