Endor Labs

Customer Success Engineer

Endor Labs

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Job Level

Mid-LevelSenior

Tech Stack

GradleMaven

About the role

  • As a Customer Success Engineer at Endor Labs, you are not only the technical champion for our customers but also a seasoned software engineer adept at navigating the complexities of programming ecosystems and DevOps. In this role, you will:
  • Design and implement efficient code scanning and dependency scanning mechanisms using Maven and Gradle.
  • Serve as the primary technical point of contact for our customers, offering expert guidance with a blend of empathy and deep technical knowledge through both pre-sales and post-sales stages, especially when addressing intricate technical challenges
  • Customize our security solutions to fit into sophisticated customer environments. Occasionally, develop bespoke solutions to meet unique needs, leveraging your strong background in software engineering.
  • Act promptly when technical issues emerge, applying your advanced troubleshooting skills and understanding of programming and DevOps practices to ensure our customers are successful.
  • Forge lasting relationships with a broad spectrum of clients, from agile startups to global enterprises.
  • Collaborate closely with our engineering teams, translating customer feedback and troubleshooting insights into tangible product improvements.
  • Champion the adoption of robust security practices, empowering developers to write secure code efficiently through your support and guidance.
  • Lead and manage technical integration projects, making strategic decisions and providing technical guidance both internally and externally.

Requirements

  • Strong background in software engineering, with 4 -10 years of deep understanding of programming languages, application security, and DevOps practices.
  • Demonstrated experience in developing custom technical solutions and actively engaging in customer-facing roles, with a proven ability to handle project-based work effectively.
  • A passionate advocate for customer success, with a focus on building secure, scalable solutions from the ground up.
  • Exceptional communication skills, capable of breaking down complex technical topics into clear, understandable terms for a variety of audiences.
  • Proactive and anticipatory approach to problem-solving, with the ability to foresee customer needs and craft strategic solutions that align with their overarching goals.
Benefits
  • Competitive salary and comprehensive benefits package including Health, Dental, Vision and Mental Health plans.
  • 401(k) plan to support your longterm financial goals.
  • Flexible PTO to maintain a healthy work-life balance (we want you here for the long-haul!)
  • Opportunities for co-working and team meetups to foster collaboration.
  • A dog-friendly office environment for those who love to bring their fur babies along.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
software engineeringcode scanningdependency scanningMavenGradleapplication securityDevOpstroubleshootingcustom technical solutions
Soft skills
customer successcommunicationproblem-solvingempathyrelationship buildingstrategic decision-makingcollaborationadaptability