Endor Labs

Customer Reliability Engineer

Endor Labs

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Job Level

Mid-LevelSenior

Tech Stack

Swift

About the role

  • Own technical escalations from Customer Success Engineers, Solution Architects and Implementation Engineers ensuring swift reproduction and resolution of critical issues.
  • Collaborate with Engineering and Product teams to triage and resolve bugs or architectural issues.
  • Provide insight and build closely with our engineering teams, translating customer feedback and troubleshooting insights into tangible product improvements.
  • Act promptly when technical issues emerge, applying your advanced troubleshooting skills and understanding of programming and DevOps practices to ensure our customers are successful.
  • Conduct deep diagnostics, including logs, APIs, and infrastructure troubleshooting.
  • Serve as a bridge between the customer and R&D for complex or systemic issues.
  • Document and share solutions for long-term knowledge management and root cause prevention.

Requirements

  • Strong background in software engineering, with 4 -10 years of deep understanding of programming languages, application security, and DevOps practices.
  • Demonstrated experience in developing custom technical solutions and actively engaging in customer-facing roles, with a proven ability to handle project-based work effectively.
  • A passionate advocate for customer success, with a focus on building secure, scalable solutions from the ground up.
  • Exceptional communication skills, capable of breaking down complex technical topics into clear, understandable terms for a variety of audiences.
  • Proactive and anticipatory approach to problem-solving, with the ability to foresee customer needs and craft strategic solutions that align with their overarching goals.
Benefits
  • Competitive salary and comprehensive benefits package including Health, Dental, Vision and Mental Health plans.
  • 401(k) plan to support your longterm financial goals.
  • Flexible PTO to maintain a healthy work-life balance (we want you here for the long-haul!)
  • Opportunities for co-working and team meetups to foster collaboration.
  • A dog-friendly office environment for those who love to bring their fur babies along.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
programming languagesapplication securityDevOps practicestroubleshootingAPIsinfrastructure troubleshootingcustom technical solutionssoftware engineering
Soft skills
customer success advocacycommunication skillsproblem-solvingproactive approachstrategic solution crafting