Patient Support Specialist – Full-time (m/f/d)

Endo Health GmbH

Patient Support Specialist assisting women and healthcare professionals with digital health applications. Handling inquiries with empathy and solving technical issues for seamless user experience.

Posted 5/11/2026full-timeRemote • 🇩🇪 GermanyJuniorMid-Level💰 €33,000 - €39,000 per yearWebsite

About the role

Key responsibilities & impact

You are the first point of contact for our users and healthcare professionals—by phone and in writing—always with calmness, empathy, and a genuine desire to resolve issues.
You don’t just solve technical and content-related questions—you understand them.
You follow up on bugs and problems diligently until the very last click, without letting up.
You enjoy communicating, manage your time well, and keep an overview even with multiple open inquiries.
Modern support tools like Intercom are familiar to you—you use them efficiently.
You think beyond your immediate responsibilities: you identify where processes can be improved, proactively suggest changes, and take ownership.

Requirements

What you’ll need

You communicate confidently—both in writing and verbally—and know how to engage with different types of people.
You work independently and know when to escalate an issue or involve the team—taking responsibility comes naturally to you.
You have an eye for detail and don’t lose track even in complex cases.
You bring technical understanding—support tools like Intercom, Microsoft Office, and digital workflows are second nature to you.
You have several years of experience in direct customer support, ideally with a medical context.
You find AI tools and new technologies interesting and integrate them pragmatically into your daily work.
You speak fluent German and can communicate very well in English.

Benefits

Comp & perks

A full-time, remote position—with real team spirit despite the digital setup.
Plenty of autonomy and genuine ownership—your ideas matter and are implemented.
Attractive compensation including possible participation in company success (VSOP).
A fixed training and coaching budget to support your professional and personal growth.
Regular team meetups across Germany and shared workations.
A passionate team with humor and a mission that truly makes a difference.
Your input matters—you contribute and help make support a little better every day.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

technical understandingcustomer support experienceproblem resolutionbug trackingprocess improvement

Soft Skills

communicationempathytime managementindependenceattention to detailownership