Guest Experience Manager – FIFA World Cup 26™
Endeavor
full-time
Posted on:
Location Type: Office
Location: Miami • Florida • United States
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About the role
- Support On Location Venue Manager and VP Guest Experience with delivery of the overall Hospitality Program at the assigned venue
- Manage selected Guest Experience vendors and all hired Guest Experience staff
- Align guest experience and guest journey with FIFA brand standards and On Location’s hospitality tiers across global and local audiences
- Oversee the execution of hospitality services at the assigned stadium , including indoor lounges and FIFA pavilion
- Deliver access control system at assigned venue
- Ensure all functions are synchronized around key journey milestones and guest experience standards
- Ensure successful implementation of the gifting program
- Support with delivery and distribution of the staff uniforms program
- Ensure that all hospitality spaces are ready for match operations
- Secure successful implementation of the entertainment program across the stadium
- Develop post-match communication plans, feedback collection, and tactics to convert guests into repeat customers
- Manage assigned Guest Experience stadium staff
Requirements
- Minimum 5 years of experience in VIP hospitality across major sporting events
- Proven project management skills
- Proven ability to conceptualize and deliver large scale projects with multiple workstreams
- Experience working in the cross functional environment
- Experience working in multi-venue or international events
- Strong collaboration and communication abilities
- Fluent in English; Spanish and/or French are a strong asset
- Willingness to travel across the USA, Mexico, and Canada.
Benefits
- Willingness to work on weekends and national holidays
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
project managementguest experience managementaccess control systemsevent planninghospitality program deliverygifting program implementationcommunication plans developmentfeedback collection tacticsmulti-venue event coordinationlarge scale project delivery
Soft Skills
collaborationcommunicationleadershiporganizational skillsproblem-solvingadaptabilitycustomer serviceteam managementstrategic thinkingrelationship building