Senior Venue Technology Manager
Endeavor
full-time
Posted on:
Location Type: Office
Location: Mexico City • Mexico
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Job Level
About the role
- Manage, supervise, and coordinate all activities of the Onsite Technology Functional Area
- Recruit and manage multiple Venue Technology Managers across a cluster of venues
- Work with Venue Technology Managers in overall planning, design, delivery, implementation, testing, operation, decommissioning, and reinstatement of all technology services and solutions
- Contribute to the detailed venue project planning process ensuring technical and operational spaces, power, network, and equipment are incorporated into the planning and execution
- Develop overall strategy for venue operations technology, incorporating access control, production, audio/visual, and network infrastructure
- Develop effective working relationships with venue teams, general managers, technology managers, and other key stakeholders
- Collaborate with technology partners & suppliers to maintain a detailed installation schedule
- Participate in technology support shifts during Load-in, Load-out, and match days
- Provide regular reports to senior management on technology status at venues throughout the project
- Provide support to other functional areas and perform other duties as assigned.
Requirements
- Bachelor's degree in Computer Science, Information Systems, Business Administration, or related field
- Minimum of 4 years of management experience in on-site/field technology support and project management, preferably in the ticket and hospitality industry with major sporting events
- Strong project management skills, with the ability to manage multiple projects simultaneously
- Excellent communication skills, with the ability to communicate complex technology concepts to technical and non-technical teams
- End-to-end understanding of how an integrated set of technologies delivers a smooth and efficient venue experience for guests and staff
- Demonstrated success in delivering complex, mission-critical technology programs and managing operations through 3rd party vendors and large organizations
- Sound understanding of IT and/or telecommunications, including Wi-Fi, network cabling, and troubleshooting
- Experience in delivering production IT services within a high availability environment for successful delivery of SLA/OLAs
- Experience in managing third-party suppliers in a multi-vendor environment
- Proficient in desktop and mobile OS systems such as Windows, Mac OS, Android, iOS, and Linux, including MS Office 365
- Ability to work in a fast-paced, deadline-driven environment within a high-profile international project
- Fluency in both verbal and written English is required; proficiency in Italian is preferred
- Experience working in a technology role in previous medium to large-scale events such as World Cups and/or Commonwealth, Euros, and Olympic Games.
Benefits
- 25% travel to Eastern US region, Canada, and Mexico
- Equal Opportunity Employer
- Reasonable accommodations for qualified individuals with disabilities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
project managementtechnology supportnetwork infrastructureaccess controlaudio/visualWi-Finetwork cablingtroubleshootingproduction IT servicesSLA/OLA
Soft Skills
communication skillsrelationship buildingcollaborationmanagementorganizational skillsproblem-solvingadaptabilityleadershiptime managementmultitasking
Certifications
Bachelor's degree in Computer ScienceBachelor's degree in Information SystemsBachelor's degree in Business Administration