Property Claims Analyst
Encova Insurance
full-time
Posted on:
Location Type: Remote
Location: Ohio • United States
Visit company websiteExplore more
Salary
💰 $69,152 - $110,642 per year
About the role
- Support the effectiveness, consistency, and quality of the property claims organization through administration of the Property Claims Quality Assurance (QA) Program and oversight of the appraisal process.
- Conduct file reviews and quality scoring for all property claims associates, identify trends and training opportunities, and partner with claims leadership to ensure claims programs, metrics, and reporting align with organizational and regulatory requirements.
- Serve as the primary point of contact for all property claims involving the appraisal process, ensuring compliance with appraisal best practices and monitoring outcomes and vendor performance.
- Lead the water mitigation program by reviewing estimates, providing information to support negotiation of remediation, and helping to verify that the company pays what is owed.
- Analyze QA results to identify trends, root causes, and systemic issues across the property claims organization.
- Partner with claims managers and leadership to communicate QA findings, recommend corrective actions, and prioritize targeted training and process improvement initiatives.
- Monitor appraisal claims to ensure handling is consistent with company appraisal best practices, policy provisions, and procedural guidelines.
- Provide guidance to claims associates and managers regarding findings.
- Track, analyze, and document appraisal outcomes, including frequency, resolution timelines, settlement variances, and overall effectiveness.
- Maintain and report on appraisal-related data to support leadership decision-making, vendor management, and continuous improvement.
- Collaborate with claims leadership, legal, and vendor management partners to support improvements in appraisal outcomes and dispute resolution strategies.
Requirements
- Bachelor’s Degree from an accredited college or university, or equivalent experience in insurance, business, or a related field is preferred.
- Minimum of 5 years of demonstrated experience in property claims handling, claims auditing, quality assurance, or claims analysis strongly preferred.
- Working knowledge of personal and commercial property policies, coverages, and claims handling best practices.
- Understanding of the property claims appraisal process, including policy provisions, timelines, and roles of appraisers and umpires.
- Analytical skills with the ability to identify trends, assess performance, and translate data into actionable recommendations.
- Strong investigative skills for collaborating with adjusters, vendors and SIU personnel.
- Strong written and verbal communication skills, including the ability to present findings clearly to claims leadership.
- High attention to detail and strong organizational skills.
- Ability to work independently and manage multiple priorities effectively while ensuring compliance with internal and regulatory standards.
- Strong collaboration and relationship-building skills.
- Understanding of claims systems, reporting tools, and data analysis applications.
- Professional insurance designations such as AIC, CPCU, or equivalent preferred.
- Must be licensed or able to obtain licensure in applicable states, if required.
- Understanding of water mitigation processes, IICRC standards, and the ability to interpret and validate mitigation estimates.
- Proficiency in maintaining detailed records and generating accurate reports on mitigation review outcomes and cost savings.
Benefits
- Health, Dental & Vision Insurance
- Company-provided life and income protection plans
- Eligibility to participate in a company incentive bonus program
- 401(k) Retirement Plan - 100% company match up to 7% on annual salary
- Paid Time Off, Paid Holidays, and Floating Holidays
- Flexible Work Arrangements - Hybrid and remote depending on the role
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
property claims handlingclaims auditingquality assuranceclaims analysisappraisal processdata analysisreport generationwater mitigationnegotiationtrend analysis
Soft Skills
analytical skillsinvestigative skillswritten communicationverbal communicationattention to detailorganizational skillsindependent workmulti-priority managementcollaborationrelationship-building
Certifications
AICCPCUinsurance licensure